Clinch Mountain Bakery & Restaurant — Restaurant in Bean Station

So first things first.. never EVER go here on Sunday after 2 PM. It’s pointless and trust me.. you’re just bothering these people at this point.

So after many weeks of hearing about this little gem from multiple people in Morristown, we thought we would give this place to try. The giant burgers were something I have to admit I was curious the try. So after reading google, it clearly says they are open to 6 including the signs but it might as well be closed. We were advised to sit whenever we wanted and then go from there. Well I guess they got busy and didn’t want to take any customers because we waited 35 minutes to even get acknowledged at this point I was hopping to leave but my wife wanted to give them the benefit of the doubt plus being in food myself for over 12 years. I assumed they just needed some breathing room.

We try to place our orders and pretty much told that afterward they would need to check if they had any food? Ok? They came out and advised they just had enough and several times we said we understood and that pretty much if this too much, we can leave. We were assured that everything would be great and we were off. Well I guess that was a mistake, I ordered a large burger, got a small, they couldn’t figure out a chicken sandwich for my son and my wife’s was Atleast done right.They explained there was an issue with the chicken sandwich and had to remake it and then they were making the fry wedges as well. I assumed ok, my kids food comes out, wedges come out. Wife and kid will be happy and we move on. About 5 minutes later my kids sandwich comes out but no fries and told they had to cook the wedges still. (Regardless, cut, blanch, cool down and cook) wedges couldn’t be that much longer? Well I was wrong. After eating sub-par food, we waited for another 10 minutes and clearly felt like we were being held hostage, no one else was in the Resturant, waitress could not be bothered with us ( but an old man got served multiple pieces of pie) so after being disappointed. We walked up, begging for our check so we could leave and get food somewhere else. The waitress then said she was asking permission of the owner for a discount on fries since we never got then and discounted us a whopping $4.50 (we never asked or wanted it). I would have paid $450,000.00 just to leave! I left and paid 20% tip because obviously they needed it more than I did.

I strongly suggest you read the room/ restaurant when you go in there. If you are being a bother, you are and they will make you feel terrible. Also bring cash, never pay with card as the hostage situation will just take more time.

P.s- when I actually paid and was walking out, they said the fries were done?!? Also the waitress said she knows we will never be back.. you think?!?

Response to the owner- Snide comments? The only comments we had was “what are we suppose to do? Did we miss something?, maybe ee should leave as they looked flustered” Guess 2 other tables were real knocker to the staff. Also yes, I do leave bad comments to restaurants who have go beyond out their way to do sub-par performance and work. Also it’s clearly obvious you endorse this type of behavior. If you can handle any real volume, maybe you should find a brand/work that...

UPDATE/REPLY To the owner... When we spoke to you, we told you we would give you another try. We told you you were very professional. And we thanked you for trying to make it right. You did offer to remove items from the bill, but the bill had been paid by a member of our group before you could do that. I will not at all discredit that. HOWEVER, after reading the reviews for here we realized that you treat your customers like this often. You never reply to the good reviews only the bad ones. You're always glad to ban your customers instead of trying to make it right or maybe self reflect and fix your restaurant/food to meet some decent standards. You always blame your staff or some type of medical thing. All I'm saying is the truth. Anybody that reads this can look up the reviews themselves and the responses you made. I said exactly what happened at our experience with you and your food. It's not my fault as a customer that your food sucks.

I came in with a group of about 10 ppl. Waitress was very young and new. They were out of many items. We ordered mac and cheese for our child and when everyone's food started to come out they told us they didn't have any mac and cheese. I ordered a Grizzly Burger. Food started coming out and the waitress asked who got a DJ burger and no one did so no one said anything. And she got frustrated and I said I ordered a grizzly burger and she finally just said that's what she was holding. My wife ordered a hamburger steak and it came out on some bread and looked like a "burger." The mashed potatoes looked like Raw potatoes. The meat on the burger was large but it was flavorless, wet, very grainy, and fell apart. I'm not even sure it was meat. The bread it came on was to soggy to even eat. The fries were cold and bland. There was something that looked like seasoning on them but they had no taste. They seemed to be microwaved. The staff said they were closed but the owner told us they weren't closed. The owner noticed our group had a problem with the food and came to speak to us. She was professional and nice. She offered to take some of the food off the bill. However, she excitedly asked if we wanted to go boxes to take the "food" home to our dogs. So it seems like she knows she's trying to serve people dog food. We looked up Google reviews for the place and realized that the new owner of this place is nice in person but she leaves very rude responses to negative reviews of her place. She makes excuses for everything. She told us our waitress wasn't any good to our faces. I would not recommend this place. I think most of the good reviews come from the...

We visited on Sunday 7/17 on our "Sunday Drive" - we were headed to Veteran's Overlook and then drive the long way home. There weren't very many cars in the parking lot when we arrived, and I saw a sign on the window for "World Famous Vinegar Pie" - which I had never heard of and wanted to try after lunch. The server took our order for drinks and we ordered the hot bar. There was fried chicken, hamburger steak, fried okra, potato wedges, corn, corn, and greens. There was also a salad bar. We both chose fried chicken, fried okra, and potato wedges, saving room for dessert. The fried chicken was AMAZING - hot and fresh, better than KFC or Bojangles or Publix, in my opinion. The okra was pretty god, fresh and the batter was crisp. The potato wedges could have used some seasoning, but they were good too. I also had a plate from the salad bar - it was all cold and crisp and fresh. I tried the bleu cheese dressing and there was a little crust on the cap, so I chose a vinaigrette instead. All the while we were eating, customers were coming in. There were a few couples, a few families, and a large party. I could see the servers (2 of them, and 1 seemed new) were going to be overwhelmed soon, so we tried to signal to our server so we could order pie, get our check, and pay. Unfortunately, there was no eye contact from either server, we had to speak up "Excuse me miss?" and the poor thing had this panicked look in her eyes like she wasn't quite sure what she was supposed to do next. We finally got our server back to our table, and semi-jokingly said "Did you forget about us?" and she looked mortified. We ordered the vinegar pie, and she said they sold their last 2 pieces this morning. :( Booooo! So the rest of the day I was slightly grumpy. Then I come home to leave a review and find out the owner is down with knee surgery and I kind of get it. It's tough to find the line between closing because there isn't enough help and staying open with good food and good service. The food was good enough for us to stop in again if we're in the area. If you're going to the Overlook, this is a great place for a reasonable &...