Casey's — Restaurant in Bellevue

I’ve never reviewed a gas station as they are what they are. Ether they’re your regular stop or a one time stop. (12/28)I stopped here as I visited from out of town. I got gas then came inside and was greeted with a welcome in as I darted to the restroom. I was surprised how clean the bathroom was and how good it smells. I then went to get a soda, the coke was out of syrup so I got Pepsi instead. While getting a lid I told a male employee the coke was out of syrup and he told me it would be a while before he could change it. Told him it was no big deal I was just letting him know. I walk to the register and get greeted with a hi, how are you today. I jokingly reply fine but who wants to hear about my problems. Anna says I care about everybody who comes in. She goes on to tell me about all customers she loves having interactions with and how some over share with her. I jokingly say you probably know my dad then and give a brief description. She then replies with his name and tells me how he is a joy to see on an almost daily basis. I thanked her for being so kind as I know even my own father can be a little much. I leave and go see my father and tell him about the experience I had. He tells me Anna is an angel sent from heaven. Which is weird cuz he just told me that at Xmas family discussed how I’m the black sheep and figured I’d never amount to anything. He informs me Anna talks to him all the time and is so friendly. He tells me it’s her dream to become assistant manager and loves where she works. He prays for her success. I believe Anna deserves to be assistant manager at the least. If she could teach other employees to have a portion of her compassion make her manager or G/M. If this company can’t do that I’ll find a position for her in my wife’s company. Good people like this are...

I was excited to enjoy this new Caseys. I ordered pizza and went to pick it up. There was chaos in the kitchen. Liz was yelling at other employees and worried about getting her cigarette. Then she decided to argue with us about our pick up time. Tried to say we were early when in fact we weren’t. There was another older lady trying to help and she was amazing. She’s the only reason I didn’t do a 1 Star. They had 1 pizza that the other lady made but Liz told her it was burnt. Honestly it look pretty good. Needless to say with all the attitude we decided to leave instead of waiting for the other pizza to be made. I understand there’s growing pains but to have a employee give so much attitude in the presence of guest is not a good look. A customer service class might be in order. I will give it another try after they get it together. Great...

The Casey's in Bellevue is so rude... I waited aboutn10 minutes before I was acknowledged and the Asian woman working right now knew I wanted a pizza because the other lady getting off told her I did... After I waited those 10 minutes to even get acknowledged. I asked the gentleman how long it was gonna take for the pizza to get done. Breakfast pizza, by the way, and he asked the Asian lady and the Asian lady said about 15 minutes after get the doughnuts done, and the doughnuts were like a full. Maybe a hundred donuts that needed to be put away... They will never get my business again. That's for the insurer learning. How to have some customer service we pay your bills so treat is...