The Valley Pizza — Restaurant in Bensalem Township

Whoever is the owner or acting like the owner is very rude when there's a problem that they cause , you call to let them know politely that there was a mix up and the young man that answered is trying to be nice and understand but then so rude guy w a heavy accent not Italian by the way, starts yelling and says if u want to change it you have to pay it's your fault, I being a good person and have worked all my life in pizza and restaurant business understand that customers can be a handful but when I worked no matter who was wrong if you bank on you customers to keep ur business open then you should be at least understanding, w that said I never demanded anything free but they made me pay for something I didn't order but because it was for my young child at the time I pd for the right thing to be made but this guy still had an anger problem and kept saying mean things and I just kept my cool and said it doesn't matter if u that doesn't speak English miss understood or if I said the wrong order, what matters is getting it right he kept screaming that was the last time I ever ordered there and will never in my life unless I know they changed owners plus all the employees due to not knowing who it was actually I won't ever order from there period..and I live down the street and a young teen me and my friends would go get munches at the valley when we were kids but back then the valley was the best I'm talking in the 90s it wouldn't let me put no stars or that's what I would of...

We order food from here, well used to, about once every two weeks. The last three times have been unfortunate. The vodka pizza and cheesesteak pizza are amazing. However, my last two deliveries were laughable. I ordered a pepperoni pizza and a side salad, same thing we always get. When our pizza arrived, only ten minutes after ordering during there lunch hour(very sketchy) it looked as if they thought I ordered half pepperoni as only half the pizza had toppings. Once I looked closer there was two pieces of pepperoni on the other side. I called and was offered free pepperoni on my next pizza, since there won’t be one that doesn’t help me. Icing on the cake was that they also forgot the dressing and utensils for my salad. When I called again I got the same response. Credit for free pepperoni. Such a shame and a silly way to loose patronage.

Update! 11/5/2018 Everything has been perfect with my three orders. Two of which were random pick ups....

⭐️⭐️⭐️⭐️⭐️

I’ve been a loyal customer of Valley Pizza for years, and I can’t say enough good things about this place! Lou, the owner, has created something truly special here. Every time I walk in, I’m met with a warm welcome and genuine hospitality that makes you feel like part of the family. Even when the place is busy (which is often because it’s so popular!), the counter staff is always polite, attentive, and never miss a beat.

The food? Outstanding. Every slice is consistently excellent. They don’t skimp on quality or freshness, which is why I keep coming back. They have a menu full of options, and every dish I’ve tried has exceeded my expectations. Whether you’re in for a quick bite or a big family order, you won’t be disappointed.

Valley Pizza is hands down my favorite pizza spot, and I’d recommend it to anyone. Lou and his team deserve all the praise for making this place such a gem in the community. Highly...