Starbucks — Restaurant in Berkeley Heights

Dark roast coffee was cold, I asked if I could heat it up. One of the lady baristas was passive aggressive suggesting my coffee was not hot cause it was a mobile order. I stated I just placed the order like 5 minutes ago. She started ranting about something not relating to the problem and being upset at the other barista, but it was towards me(the customer) I told them I left my coffee and I didn’t need it anymore and the least a customer expects is hot coffee and I was going to leave a bad review. The lady continued ranting and I said to her “you have a mouth and I have a mouth” as I left the premises. Never coming back here even when is so convenient to my house. I rather go to the Gillette location, such nice and happy people even when they are so busy there. I guess this location can care less of the quality of service of this location, since there are lots of tourist because of the hotel. They will never be back to experience the bad demeanor of Some of the employees there. I saw this barista upset with another group of customers when I arrived that were eating at the counter, near her. She told them off loud and not nice, the group answered nothing and just moved. I guess she expected me to do the same, just say nothing. I leave this review cause it is only coffee and you like it the way you like it, the worse is to have to be dealing with a difficult employee for a mere cup of coffee. This experience was on Saturday 10/16/2021...

I recently visited Embassy Suites for a wedding and during my stay I visited the Starbucks three times. Each time the store did not have the first couple of items I ordered. The first time the gentleman was very apologetic and assured me it was an issue they were working on and should be corrected by my next visit. I understand if it’s one or two things but each time I went back it was three or four things until I could actually get something. When I asked who the manager was, the young woman helping me said she was in the office, but probably wouldn’t come out to talk to me if I had a complaint. While I waited for my drink and food she came out grunting and shouting to herself, and I thought this must be a joke. The girl handed me my items and said I could go to her with my concern now that she was out of the office but at that point it looked to me like I would hit confrontation instead of resolution so I decided I would no longer visit the store during my stay. It is a shame because the hotel was wonderful and the store itself...

Consistently not open at posted time. I’m staying at the Embassy Suites Berkeley Heights and the attached Starbucks says it opens at 6:00 AM. For four mornings in a row, it hasn’t been ready at 6:00—either I’ve had to wait around or been told they’re “NOT” open and to come back in 15 minutes. What? In a hotel—where guests have early flights, meetings, and tight schedules—reliability is a basic service standard. Posted hours are a promise, not a suggestion.

If you advertise 6:00 AM, be ready at 6:00 AM: register on, bar set, espresso dialed in, pastries out, and staff prepared to serve. This repeated delay is an extremely poor reflection on both Starbucks and the store’s management. Please fix staffing and opening procedures (prep before doors open, unlock on the dot, and serve immediately). Guests are counting on you to start their day—this...