Peet's Coffee — Restaurant in Berkeley

Karen’s daughter “Becka the Barrista” lied today. Not only did she assume I was Latina and called me Maria but she lied about the delay of my hot chocolate.

It took this site 20 minutes because I even went outside to use the restroom in this mini plaza.

I asked what took my order long and had people who were in line before me get their order. Becca told me they were mobile orders and I said no, that man was right behind me. Becca made an excuse and said the Black Tie was easier to make. Easier than a hot chocolate with Oatmilk? Lol..She could have just told me they forgot instead.

I would give the cash register attendant 5 stars separately if I could.

This is a rating pertaining to just today’s order only.

I will modify it hoping they read this review and be more aware of 1 persons action affecting the entire environment and business of this...

Store number two, a hopeful Outpost and what I am loosely referring to as Domingo Street Mall, a 1970s era construction with a walkway that leads from the parking on Claremont avenue, all the way through to the tennis courts at the Claremont hotel, this place, though now largely dormant, like many other Berkeley alternative hippie style malls, was once a thriving hotbed of culinary activity, and remains a great place to meet people, sweethearts, or family members, and you can sit and sip coffee, or get breakfast at Rick and ann's, while surrounded by nice greenery, as you watch people play tennis across the street at the Claremont tennis club. Coffee here is standard, as the baristas are usually brand new, and in training, but generally speaking it is an acceptable level of Peet's coffee. The pictures you see are of the entire mall and not...

This morning I had exactly 20 minutes for a quick coffee before a business appointment. I entered the Peet's Coffee shop. One customer was at the cash register, while only one was waiting. I estimated there was an opportunity to quickly grab a coffee before the appointment. I waited for my turn, and I placed an order for a latte and waited. After 14 minutes, the people behind the counter were still chatting, and no indication that my latte was a concern. I decided to leave the coffee shop without the latte in order not to miss my appointment. I fully understand that there are times when the workers are overwhelmed by the number and variety of orders. This was not the case. I believe that customer service is fundamental for every business, and what I experienced was a terrible case of...