Two of us came here during a busy moment. I will get the complaints out of the way first. There were two servers, people standing/sitting in the little entry area, and no indicator on how to get on a 'waitlist'. I talked to those waiting and asked, walked up to the counter thing, and was told it shouldn't be long (I guess that means I'm on the list?). We declined sitting at the counter. A few minutes later, one server said something to someone and I responded, and I guess I shouldn't have. I was trying to be helpful. She got snippy with me. Fast forward a while, she ended up being our server. We got drinks after several minutes of waiting, we ordered after the people she sat after us, we got our food when they were nearly done eating. Things were much slower by the time we had our food, and at that point she came over and talked with us for a few minutes and seemed like a nice person. I get people have bad days, but when in the service industry, I feel it's important to not take that out on the people you are serving. I left her a good tip. On to the food - it was great! And decent portions. I was so hungry by the time the food arrived (we were there for nearly 50 minutes at this point) that I did eat the entire main meal I had ordered and only left a few fries, which was challenging as the fries were really good I wanted to eat them all! We didn't taste the ice cream, by that point we really had to leave. Overall, I think I upset her when she was possibly overwhelmed? while I was trying to be helpful. However, I can't rate my service experience any higher than 3 stars because of what we experienced, and it only reached 3 stars because she eventually did let it go and talk to us like people near the end.
Would I recommend...
Read moreFirst visit ever. When I walked in there were only 2 tables available but yet to be cleared. Granted they were pretty busy on a weekday lunch, but I was told to sit anywhere after a couple minutes of standing at the door. I awkwardly walked around to find only 2 tables available but not yet cleaned with the previous folks unfinished food and dirty dishes there. So I again awkwardly went back to the door to wait. No big deal, it's a busy lunch. A table was cleaned and I sat down. After about 5 min, the waitress came over to provide menus and get me going. I already knew what I wanted as I used the online menu. Then I proceeded to wait for 1 hour (60 full minutes) for a single wrap and fries. Multiple tables cleared out while I was waiting. Waitress came over twice in that 1 hr to say the wrap was coming. After an hour, the food came out (is 1 hr the end of the world, not really) and the wrong fries were provided. Big deal? Not really. They graciously make the right fries. So in the end, all the "not a big deal" things added up to a poor experience. I asked at the end what's been happening and was told there is a new chef learning. Okay, we've all been there. But all I ask is communicate that earlier, like 45 min to 1 hr earlier. This experience took double the time it should have and my motorcycle ride had to get cut short. Maybe I shouldn't give a low review since a chef was learning, but there were a lot of opportunities through this very long experience in both the kitchen, wait staff, and policies/procedures. Food was okay. But paying with Google Pay by scanning a QR code on the receipt...
Read moreI am so sad to have to write this, I have been to this this diner in the past and it was a pleasant experience. This morning tho I am just upset and appalled. My husband and I went for breakfast remembering how nice and homey it was. I got a Greek omelette and my husband got the breakfast burrito. The waitress Tia was very pleasant and handling diner beautifully being the only waitress. The trouble started when we were finished and were asked what we thought, I let her know that the home fries or potatoes (not sure what they call them but it's cut up potatoes) were under cooked and bland (My husband agreed) as well as tasted like whatever other food was cooked on flat top. Tia immediately started shaming me for not liking them! I mean seriously! She tells me EVERYONE likes them and we do not cook on or in anything dirty, so if I was concerned about getting sick, don't . I quickly tried to explain I understood cause most hot tops are seasoned just wasn't that great. But she continued to just look down her nose at me and defend them. Then when she brings bill she informed me that the potoes were cooked....I just couldn't believe it. Not everyone is gonna like everything and I never got nasty or was trying to say anything other then not my cup of tea and she made a point to shame me and treat me like I'm stupid. So sad that I will never go back.... Don't go if your gonna be honest about the food. Tia needs to learn to except that not everyone is gonna like everything and to respect that. I never got mean or request anything for it either, the whole thing was just humiliating and...
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