Arby's — Restaurant in Boardman

As we left Boardman at around 1:30 pm (03/25/2024), we decided to stop at Arby's to get something to eat. Since we had over an hour drive, we decided to go inside to order so we could sit for a little while before making the trek home. The young lady who took our order smiled, kept her focus on us, and then asked what we would like to order? I mentioned my eye was dilated and I couldn't really see the menu. She told me to "please take your time, I understand. It's okay." OMG, anyone else might have been annoyed. Not this young lady! She was extremely kind, amazingly friendly, and whatever the VERY BEST adjectives are, which describes or defined her wonderful attentiveness, and heartfelt courteousness from such a positive minded considerate and polite young person. I'm still in awe! I think awesome and amazing aren't as grand a description as she deserves. I'm so grateful for such genuine kindness. Anyway, The restaurant was spotless!! It was refreshing to see that the crew that works here took great pride in what they do! Kudos to you all for the wonderful job that YOU do!!! BTW Arby's, thanks for hiring them. I'm sure they have impressed the socks off of everyone they've served thus far. Since it's my first time here, I took a few pictures of the dining area for Google Maps. As I did so, I heard orders being given/taken at the drive thru. It's pretty awesome watching how fast they cleared the orders and cleaned their space as they went along. Hmmm, was the food hot? Well, even with the drive thru orders before us, our order was completed in approximately 3-5 minutes. However, It honestly didn't seem that long, because after I took pictures of the entire dining area, I sat and had a conversation. Our food was so hot and delicious that I didn't take photos because I couldn't stop eating until it was gone. On our way to the door, I said thank you again. I mentioned to my friend that they need a bell or something so y'all know how much you're appreciated lol. Then as I opened the door to go outside, I turned around and loudly wished everyone a Happy Easter! My friend said the same thing right after. Thanks so much for an awesome experience ☺️. It was...

I spent over $28.00 on two large Arby's meals and an Arby's regular sandwich. They now only give you 1 packet of Arby's sauce and horsey sauce per sandwich, but they shorted me sauce for one sandwich. So I called to complain and the female I talked to argued about how many packets of sauce they can give per sandwich. I kept explaining to her that I had 3 sandwiches total and didn't get sauce for the third sandwich. She then asked me if I wanted to drive several miles back to the restaurant to get more sauce. After her attitude why would I want to go back to that Arby's? She totally mishandled the situation. They need to train their workers better with better customer service and make sure when you buy food through the drive through that everything is in the bag. That's not the first time we didn't get everything we needed for our meals. Since when is there a limit to how many sauces you can get for an Arby's sandwich? That...

I understand hours have changed due to Covid; HOWEVER, I suggest you put this on the web site. Expecting closure at 10pm, we pulled up to the drive thru at LITERALLY 8pm... The woman running the drive thru greeted us and asked for our order. After we gave it to her, she said "sorry, we're closed" to which we replied "your website says 10". She said that it was after 8pm and her manager said they were closed. My daughter inquired "but I gave you the order and it's 8:02". She checked with the manager, then processed our order. At the window, she was very cold to us and it seemed like we were inconveniencing her. NOT a good experience. I enjoy the food; however, I will NOT visit THIS particular...