West Village Cafe — Restaurant in Boxford

Edit: Added one star because management reached out about the problems I experienced. I didn't speak with them - I'm not looking for a handout and don't want to waste their time - but I'm glad they are concerned.

Summary: Food is good, but don't order here if you're in a hurry, and don't be surprised if they mess up your order.

Been here twice now, over a year between visits. The place is consistent, which is good and bad. The food is good. The sandwiches my partner and I ordered both times were very tasty. The service is always friendly, also good.

Unfortunately the service is consistently incompetent. Both times we ordered for take-out, and were asked for a name when we paid. Presumably the purpose of taking your name is so they can let you know when your order is ready. That is not the case.

Both times we visited, after standing around for a really long time (like close to half an hour), and noticing that other people who had arrived after us were getting their orders, I asked "where's my food?"

In both cases it was sitting on the inside counter by the kitchen entrance, with a tag with my name on it. I don't know if kitchen guy was supposed to yell my name, or if counter guy was supposed to do it after putting things in a bag, but neither bothered. I was standing less than 10 feet away (it's not a big place), so it's not like I missed the call.

On the first visit, when I finally complained, and finally got my food, I went outside to the car and my partner discovered her sandwich was not what she ordered. I went back inside, complained, and after about 15min of waiting got the correct sandwich.

Either management has not established a process, the staff has not been trained in the process, or when the boss isn't there the staff doesn't give a crap and doesn't bother with the process. Regardless, it's a failure...

Far and away the best local, most friendly, very hospitable, really good healthy ingredients, a wide variety with lots of choices on the menu, kinda place. Staff are always friendly, helpful, accommodating, professional. West Village is a hidden gem, a real treat to take visitors from out of town, for breakfast, coffee, a delight, just charming. What can I say, terrific atmosphere, neighborly and right here..." in our neighborhood. In your neighborhood....yes who are the people in your neighborhood....they're the people that you meet each day." Its just that kind of place:) A delight. So happy that you are in our...

West Village Provisions is a special place. It’s a charming store where you can find a lovely special gift, variety of special foods (gluten-free and dairy-free options) drinks and snacks, as well as a great place to grab a bite to eat. The owners are incredible; they and their staff are always so welcoming and helpful. They serve delicious homemade sandwiches, soups and desserts. The Turkey Apple Brie sandwich is one of our favorites, and my youngest son loves their BLTs. I’d highly suggest trying their delicious chocolate chip cookies - soooo good!! We...