Hardee’s — Restaurant in Branson West

Entering the lobby there was one other couple waiting to order. After waiting to give our order we sat down to wait for our food. Several more customers came in and order. Four of them received their food so we asked what was taking our order so long and their excuse was we are busy. I requested for the girl to just refund my Money and we would go somewhere else we we tired of waiting. Not saying anything to us she turned and walked away. She said something to one of the other employees and he turned and went away only to return with a post it note and said we don't do refunds you need to call this number. You don't receive any receipt until you get your order so I could already see that was not going to turn out well. I repeated to him I just wanted my money returned and we would leave. He said refunds are not their policy. I told him I would like to talk to the manager he informed me that was him. (Name tag said assistant manager). I said I would like to talk to his boss so he preceded to start doing my refund on the register. Instantly showing his attitude and violently swiping his card thro the machine. After completing the refund he tells me it will be 2 day before I see the return and walks away. I stopped him and ask for a receipt. He grabs a paper out of a machine behind him and forces it at me saying just take this. Then proceeds to tell me to get out and not to ever come back. A couple other employees then came over telling me they were too busy. Not one of them apologized for forgetting our order or for the bad attitude of the assistant manager. What happened to customer service these days. Hiring people and not giving them proper training and giving them positions they are unable to handle seams to becoming the normal process. Needless to say we now know why this place never has the crowd some of the other food places have. We will not be returning here...

The food was excellent and we received it fast, no complaints there. I had no troubles with the place until I saw the way they treated their most outgoing employee. Jacob was out sweeping the floors and doing the job he was told to do, but he was also taking the time to talk to a couple of guys that were waiting for theit to-go order and joking around with them. He also came around and chatted for a bit with me and my girlfriend and was very friendly. Aside from the guy behind the counter that took my order (and the one who gave me a single honey mustard packet when my girlfriend didn't receive any after asking for it with her order) Jacob was the only one bothering to talk to us or provide any customer service. The whole time he was doing his job he had a very obnoxious girl, what looked like a middle-management guy, and a guy wearing a button-up shirt, all standing behind the counter yelling at him to sweep the floors - as he was doing that very thing while also talking to us. The girl also yelled at him to come take an order out to a table and continued to complain about him about letting it sit there getting cold when she never told him it was ready to take out. Meanwhile the three mentioned had been behind the counter the whole time talking to each other and Jacob had been out sweeping. What I witnessed was the saddest display of micromanagement where the top three tiers team up to pick on the lowest one and bully him. From what I saw Jacob is the one that should be managing the place and teaching them how to show good customer service. I've seen a lot of turnover in staff at this location since it opened not too long ago and I hate to say it but I hope I don't see Jacob there much longer. I hope he gets...

Awesome customer service..And advertising 14 dollars per hour for employees...was that right? I think I did see that..WOW. Been here several times over the past few weeks and as sure as the sun will set im telling you all THE KINDEST, MOST INFORMATIVE, HELPFUL, AND COMMUNICATION CAPABLE PEOPLE I AM PLEASED TO SEE EACH VISIT.. These Managers are on target and paying attention to training everyone PROPERLY. I may record a drive through visit just for a lesson in manners and thorough representation of SALES & MARKETING complete with the up-sale suggestions and 'how about a treat for after dinner ' sales pitch in a non pushy, classy but hometown comfy way..GREAT JOB HARDEES!! Surely I will eventually find a not perfect establishment to complain about but it is apparent that the ones staffing the restaurants, fast food stops, convenience stores and etc...want to be there!! Want that paycheck and are doing it up HOMETOWN HUSTLE STYLE ...JUST LIKE HARDEES IS..THANKS SO MUCH YALL! OH, THE FOOD- IT WAS FRESH AND DELICIOUS DOWN TO THE LAST BITE..AND I ATE...