Hardee’s — Restaurant in Brooksville

If I could give 0 stars I would. We eat at Hardee's in Brooksville at least 3 days a week for breakfast. The staff and us know each other by name. However it's been a very disappointing experience the past few times. Order was wrong. Wasn't the first time and we usually don't call. It this time we decided something needed to be said. A man named Micheal took our complaint and wrote our name in a book and said they would be more than happy to replace the RNTIRE order. So we waited a few weeks and before going into called to verify my name was in there "book". I spoke with a manager Joann. . Who we usually don't deal with because her rudeness and attitude puts me in a panic attack. Well needless to say I went in to get the order. And Micheal was there also. They were laughing about the situation and Joann went up to one of her employees and said " these people always want something for nothing". No we don't. But when the order is wrong and they said they onwould replace it. Than they need to honor it. And sometimes we will do there survey for there buy one get one sandwich. When you are on a fixed income and sometimes use a coupon you should not feel degrated by a manager saying "they always want something for free. So once again we went this morning and our order was wrong. They said we ordered it incorrectly. We get the same thing EVERY time. They know us by name and if they know us that well. Well they knew exactly what they were doing. There is one lady Shannann is her name. Always very polite and never rude. But very poor Management. And Joann spoke to me with rudeness and said things that were unnecessary. We will NOT be back. I'm disappointed in the entire situation. And once again they caused me to have a...

So I went through the DT this evening and grabbed dinner for my family which now days is not cheap. The young lady that took my order made it seem as if I was bothering her by for being there in her DT on 10/20/21 @ 5:24PM ticket DT#301 (I will let management figure it out). She was very short with me when I asked a couple of questions about the menu. I do not want to mention any names because I don't want to see anyone get fired just a little constructive criticism. I would just like to bring it to this young ladies attention that maybe I was having a bad as well and decided not to cook and figured I would patronage an establishment that I frequent because of their normally amazing service. I would like to add something else for this young lady, if you don't like your job, look elsewhere there are plenty of other...

This was my first time eating at Hardee' s and I was not impressed. I decided to go thru the Drive thru and I ordered a sourdough cheeseburger with onions and extra cheese. I forget what it was called specifically. I started to ear the burger while I was driving( I don't ever recommend this) The food was tepid at best, it was smothered with some strange cheese sauce, kinda like the cheese sauce at gas stations, for nachos. Very messy and gross. The fries were also tepid and dry. Checkout girl had no personality what- so- ever. I Don't recommend this place. Maybe a newer location would be a better experience. This place has been around for a long time. Maybe it's time for a renovation and...