Papa Johns Pizza — Restaurant in Brown Deer

Pizza Studio, two Domino’s, Buddy’s Pizza & Steak, and Rocky Rococo’s are all within just a couple miles of this location. I cannot say for certain that they are better than this Papa John’s, but I can with 100% confidence tell you that there is no way they’re worse.

Ordered 2 pizzas, a side, a cookie, and a soda. The first order to arrive was left on the front porch (without any attempts to contact me to tell me it had been simply left there) more than an hour and a half after I place the order. That order was a completely wrong order with an address and customer name on an entirely different street printed directly on the side of the box (sorry Simone P, but your pizza has gone to waste).

I called to request a refund and was told by the manager, “Actually, I’m not able to issue a refund.”

In lieu of a refund I was offered a “satisfaction guarantee” which was, I believe, the manager making an attempt at comedy. I don’t often suggest that someone quit their job to go into comedy, but I’ll make an exception for this gentleman.

I placed a second order, because there were hungry people that had expected pizza, and when it arrived 45 minutes later (an acceptable amount of time for delivery, to be fair) it was not fully accurate either, but at least the address on the box matched mine.

I hope you listen to the other reviewers telling you that the hassle isn’t worth it BEFORE you’ve wasted your time and money on this up and...

The location on Sherman is absolutely terrible General manager was so rude and very unprofessional called and told him my food was disgusting and I always eat papa johns one of my favorite pizza places and he refused to give me a refund. And was cutting me short and said technically because I haven’t ordered in a year I couldn’t get a refund I’ve always ordered from them but after this experience I will never again. The cx service is terrible now. I’m really shocked instead of trying to give a solution we both could be satisfied with he didn’t take into consideration my side. And just kept saying I could file a complaint and that he wouldn’t give me a higher managers contact info. And that I could file a complaint and he’d be the one to review and close it out because of the circumstance. The circumstance is that the food was absolutely disgusting this time around. But I have gotten a previous refund a year or so ago for the food being nasty. It’s not even really the fact that I couldn’t get a refund but the simple fact that I wasn’t valued as a cx because I hadn’t ordered in the last year he said. That was just terrible cx service and I’ve been in cx service industry for many years and that is just not the way you treat your cx. Very disappointed in this location and...

Service from this location has been hit or miss at best. Either pizza is overdone or underdone. I don't like the fact that they use DoorDash drivers either. Doordash service has been piss-poor for me.

The last delivery that I received the driver did not even greet me. The first thing out of his mouth was, "Don't forget to rate me." What? Really?? I haven't even had a chance to LOOK at the pizza, let alone eat it and you are asking me to give you a "rating" without even introducing yourself?

Well, I gave him a "rating" alright. It's sad that especially in the time we live in today that people can't just do a simple job like make a pizza that YOU would want to eat, get there on time, and be cordial to the customer. It's not a hard thing to do. Won't be ordering from this...