Learn more insights from Wanderboat AI.
Great food, not great service I usually never write reviews, but tonight i felt i had to. We were in the mood for smoked meat and BBQ and from previous experience we decided to come here. The food was delicious and our server started out friendly but then turned around very fast. We arrived around 7 and the restaurant closes at 8! I think we were her only table, but we had an hour before the kitchen was closing and we already kinda knew what we wanted. We ordered an app and two entres. The app came, it was delicious but the server was nowhere to be found to check on us, i was like maybe she's doing sidework or something and didn't think much of it. The entrees came, both delicious as well! We were missing the coleslaw on the briscet dish, but again, the server was nowhere to be found. She never checked how everything was, at all! All of the sudden around 7:45 she was aggressively sweeping the booths behind us 🤷♂️. She came few minutes later to ask if we need boxes, but not ask me if i want one more drink even tho the restaurant is open till 8 and there were two people at the bar as well, but she asked my bf if he is done with his half full margarita so she can grab the glass 🤷♂️. It was not even 8 when we ordered dessert and she acted like she was offended by that as well! Anyway, we paid our bill and on the way out i think the owner said thanks for choosing us, which i am not sure we will again. I work in the industry as well and have never treated and rushed my tables like that. I get it, it's not summer yet, slow nights still and we all want to go home early. But that doesn't mean you need to rush your tables out if the door when they have't been there even for 40 minutes and the restaurant is still open. We didn't show up 10 minutes before closing, we were there an hour before that! If you want to be in the service industry, you should be able to provide service to your customers, especially when you excpect a tip for that as well(which we still did). Anyway, great food, but the server needs to be...
Read more
My boyfriend and I live and town and were very fond of back burner and became pretty regular customers at least once a month. We've been more into take-out recently so our last two visits have been take-out. The 1st one they failed to ring in our food so when we arrived we waited 20 minutes while they started cooking our food. Things happen, we moved on. Fast forward to our most recent order made 4/17/2025. Ordered two dinners, both the exact meals- simple. Was told to come 5 minutes before close. We show up at 7:55pm. We can see our boxes labeled with our name across the bar. Three employees including the bar tender asked if we needed service as we walked in We said "yes, that's my take-out I'd like to pay for it". Unbelievably each employee just walked away without helping. At almost 15 minutes of standing there looking at our take-out boxes, the bartender said "we're busy right now". We then asked for the owner as the manager was just as rude and incompetent as his staff, so, we pointed to the owner sitting at the bar we called him over. The owner handed us our cold food, apologized for the wicked incompetence and pathetic service given from the staff and we were on our way. So unfortunate for a small business to lose loyal in-town customers due to lack of common sense and etiquette they should be...
Read more
We ordered nachos as soon as we ordered drinks Soda was thick n flat (which happens) Still no nachos 20 minutes later we order some clams
45 minutes later still no nachos
Waitress never came over to say I’m sorry it’s taken so long. It was not even busy.
Oh wait, an hour later hair comes our clams:) Starving by now trying to be patient at this point I’m HANGRY and NOT impressed
SHE STOPPED HALFWAY OVER TO OUR TABLE WITH OUR FOOD AND STARTS TALKING TO THE PEOPLE
HOLDING OUR FOOD FROM ONE HAND TO THE OTHER AND THEN PUT IT IN BOTH HER HAND IN FRONT OF HER FACE AS SHE’S TALKING TO THIS TABLE!
I watch her for a good, three minutes, breathing all over our food
I am a compromise And certainly don’t need that I was three tables down! Barely anybody in the restaurant mind you
And she’s having a full-blown conversation again with my food in her hand
God knows if she spit on it by accident!
I was so disgusted I got up and left You can’t say she didn’t see us leave!
Honestly, lucky I didn’t blow up in her face! That is just not OK in anyway
That whole entire visit was a nightmare!
I will never lay foot in that place again
I couldn’t even tell you how the food was because we didn’t get any
Thumbs...
Read more
