East End Cafe II — Restaurant in Bryant

Some friends and I went here. I ordered the mushroom swiss burger, one ordered the East End cheeseburger and the other ordered the sautéed steak (I think that is what it is called). It wasn't really that busy, kind of laid back and chill vibes. It took us probably the better part of 30 minutes or so to receive our food. We were not told they were running behind. We were only checked on to see if our drinks needed to be refilled. The waitress apologized for the wait and l later checked to make sure the food was ok. We didn't really answer, just gave her a "ehh" look as if to say "it could have been better". When we got our food the fries were cold, soggy and kind of mushy. The East Wnd burger didn't even have lettuce on it. I personally thought my burger was a little too salty. My other friend's side (that was a fried product) was cold and soggy tasting too. (I'm not sure what it was). The burgers weren't cold but they weren't hot. Everyone has their off days but honestly I won't eat here again. Slow service, soggy cold food and no explanation as to why we were waiting so long. Those are things that make me wish we would have went elsewhere. I hope this improves for the other...

We love the variety of food options here, and the portions are always more than generous. The down home rotation of different desserts is also a plus. Sometimes you want a steak, other days you want some good old fashioned soul food. Other times you just want a big juicy burger with all the different choices of cheese and toppings. You can get it all in one place here.

The atmosphere is that of a cozy diner, yet the seating is spacious enough where you have plenty of room and don't feel cramped or stacked against other tables. I like that they don't feel the need to have music blasting loudly across the entire place like some other eateries do. One side is a themed library with tons of books. They also have kid friendly options.

Prices are fair in today's economy, and certainly for the generous portions you get with everything.

The friendly staff are always personable, friendly, and a good balance of always being near enough and checking if you need something, yet not hovering (and better yet, not disappearing). If you're just passing through and looking for a place to eat, you can't go wrong here. They also have great looking breakfast options that I want to...

Update: 5/12/2025 - I spoke with the owner at length over a week ago which he advised he was on vacation. I advised him that the only thing that I am seeking is an apology to my wife and daughter for the embarrassment that was unduly caused to them. I have yet to hear back. If this reaches May 19th, I will post the full story. This isn't about show, drama, or getting anything out of it (other than an apology). This is about making things right.

Long time customer but experienced a very embarrassing situation here on Sunday, May 4th, 2025. I have asked to speak to the owner to file a complaint but was denied their information. I was asked for my information and it would be provided to the owner but with Amber's attitude, I certainly do not believe this will happen. I have reached out to the owner via other means and am awaiting a response. I do not want to air out the situation but certainly will if it comes to that. I do not wish this establishment to have a bad mark on their name but I also do not wish to be treated unfairly. There will be an apology to my family for the embarrassment or it will be aired out...