Fratelli's Italian Restaurant — Restaurant in Burlington Township

I like their food but the owner/ whoever takes delivery orders always pushes for tip. In the restaurant business, you do not FORCE people to tell you the amount or force them to write a tip before my food even gets here. I order with this place like once a week or more. he says to me " your total is 13$ plus whatever tip for the driver. I understand tips are courtesy and I do tip, but for someone to beg and push tips are rude. I can take my business elsewhere if that is the case. Than after 2 minutes after my card processed , he says " so how much are you going to put for tip " ( NOT KNOWING IF IM PAYING CASH TIP ALREADY) than I tell him " well cant I write that down on the slip once the driver arrives if I plan to pay with my card? " he says " YES but the DRIVERS wont care as much and will take their sweet time" BASICALLY SAYING - THAT IF I DO NOT TIP RIGHT AWAY THE DRIVERS WILL NOT MAKE ME A PRIORITY . THIS IS EMBARRASSING for him to even say.. ONE i do not have to order from you guys, secondly you dont blatantly tell your customer that unless they tip AUTOMATICALLY that they will not be taken care of or treated as an important customer. This was the 3rd time he has told me to make sure I tip, and that's UNPROFESSIONAL. Its basically saying or assuming that I was not going to tip and basically if I don't tip than I will be treated like nothing as far as the delivery goes. I love the food here. but the delivery guy has left me a voicemail before saying " can you come outside, Im at door 63, I dont know which door to go too, this is nonsense , come outside" So after today I will no longer be ordering my 13-19$ meals any longer.I am taking my business elsewhere. I worked in the restaurant business and cosmetology field and KNOW how to tip my servers, stylists and delivery drivers. You do not need to force it from people and than ADMIT that if I do not tip that I will be not taken care of. CUSTOMER SERVICE is taking care of people regardless, and hoping they will tip you depending on your service and be appreciative for the...

I made a reservation for our boys hockey team and parents for after our Friday night game on Labor Day weekend. We had traveled into town that morning. The restaurant was super organized and responsive and request, in order to get our food out in a timely manner with a party of 40, to submit orders in advance (off full menu). I collected the orders and submitted two days before. The restaurant manager got back to me with a few questions/clarifications and the. Said we were set. They were ready when we arrived and got salads out quickly, Followed by dinner. The food was really good! Our parents comments on how much they enjoyed it, especially getting in and out in 90 minutes instead of 3 hours on a night when everyone was tired!

They seated us in a separate area but it was perfect set up for our group. Wait staff was responsive and organized. I highly recommend for fratelli’s for group dining - or just yourself - the food...

So happy we came here tonight!! We were craving Italian and came by, there was a party going on in one area and the dining area we were in was fairly quiet. Everyone at the restaurant made sure we had everything we needed, they were very attentive. My fiancé and I both had different pasta dishes, soup, and salad. He raved over the broccoli cream soup before our main course even came out. Our dishes were both delicious and satisfying. We even were brought out the dessert cart and chose a crème brûlée to try. To our surprise, they drew a heart on our plate and added a beautiful orchid! Little things like this truly added to our experience, it was a great experience where we felt appreciated. And to add to all of that, it was very reasonable prices for great food. We definitely will be back, and are so grateful for a run of the mill dinner trip turned into a very memorable...