Waterfall Kitchen & Bar — Restaurant in Burrillville

From their About page, on their website: "...There are no strangers, only friends we haven't met yet"?!?! They certainly seem to have a bizarre way of showing it! Am disgusted by what occurred at this restaurant this evening. We came from out of state, to attend a brief meeting. The drive was very long, and being unfamiliar with the area, we were unable to locate a gas station or donut shop before reaching our destination. My disabled mother needed a brief restroom break, so I drove up to the restaurant. Walking in slowly with her cane, she said that she had approached a male attendant, and he rudely and abruptly refused her access to the restroom, claiming that they were "unavailable to the public"....So, she left. This restaurant's staff clearly has a long way to go, in terms of learning what "makes a customer feel comfortable"...or welcome! After our meeting, we had planned to return to get something to eat - Obviously, we changed that plan quickly! We may have just been two customers - and I'm sure they aren't hurting for business - but they might want to reconsider their treatment of their fellow human beings. Aside from the matter of losing business, they may be in the same boat someday, and am sure they wouldn't appreciate such...

Extremely disappointed in my first experience at Waterfall cafe. Made Mother’s Day Brunch reservations weeks ago and had numerous reminders/confirmations. When we arrived my party of 3 and party 4 in front of me were told that the restaurant was overbooked by opentable and they only had bar seating available. The hostess and manager were extremely rude and said it was”wasn’t her problem” and essentially we were lucky to not be turned away (evidently they had to cancel many parties, I wish they had called to nordy me in advance). Given that it’s Mother’s Day, I figured we couldn’t get seating elsewhere, so we decided to stay. We had 11:00AM reservations (and were told we’d need to wait until 1:30 for a table or take bar seating). We sat at the bar waiting over an hour for a bland and undercooked breakfast. I have never waited so long for eggs and French toast. Not to mention that there were open tables the entire time my party and the other party spent seated at the bar. Will not be returning. The only pleasant staff member was the poor bartender who took the brunt of disgruntled customers who were forced into bar seating. Poor service, bad food, rude staff, not worth the trip, especially for a...

I am a regular customer and I would recommend this place for great food and service however my experience tonight was horrible. I come in from Boston and, apparently, tonight there was some sort of Birthday party so the dining area was kind of crowded so I took a seat at the bar. The party was extremely loud and obnoxious --- clearly these people were hammered. No problem, I met a friend, sat at the bar and ordered dinner. The drunks infiltrated the bar area and now were not only screaming in the dining room but yelling in the bar and into the dining room dropping F bombs right and left with kids in the dining area. The establishment continued to serve them with reckless abandon. Others came in ordered dinner, got their meal boxed and left also commenting how loud and rude this party was. I had a roaring headache and my friend and I asked for boxes for our meal so we could get out of there as the bartender continued to serve the drunks. The pitch of the screaming was unbearable. It was not cool at all. I was mortified that this was allowed to happen in what I thought was a fine establishment. I will think twice...