Krystal — Restaurant in Calera

I went inside at 11:20 to order lunch and stood there for 7 minutes before I saw the first employee. They clearly knew they had customers waiting. Anyways I ordered a number 1 combo, the one "without cheese" (regular crystal burgers) for $8+ dollars. She told me my total was $14+.... I explained that something is wrong. I ordered the #1 combo reg. crystals with reg. drink, reg. fries for $8 as advertised. Amazingly this turned into extremely confusing ordeal for the cashier and the manager. They kept telling me that the order comes with chili cheese fries and 10 Krystal burgers. I continued to tell them I did not order anything like that, I ordered the #1 regular Crystal combo and I was specific with no "cheese". (So why the hell would I want chili cheese fries???) anyways I thought I finally got my order and the refund was such an ordeal I told them to just give me one more Krystal hamburger and we will call it even. I get my food and surprise all the crystals have have cheese on them!?! It's been a long time since I've dealt with employees and managers that are completely clueless or just that stupid... It's a new store you think they would want to make a good impression. Corporat office is not looking to hire someone with a little bit of common Sense. At the minimum you will wait 5 to 10 minutes before someone even comes and take your order, and the chance of getting your order correct and not overpaying is slim. Just go across the...

Extremely disappointed. This was our first time coming to a Krystal’s location and was quite excited. We ordered two patty melts, exactly how they come. A pretty simple order if you ask me. When we received our food not only was the bread burnt but amazingly the cheese was still cold, not even room temp but cold as if it just came out of a fridge. So we reluctantly went to the counter and simply asked if they could heat it up so more, to at least melt the cheese. The young lady up front yelled for a women in the back. This women, named Valerie appeared. We again stated we could just like the cheese to be melted and she pointed to the poster hanging up in the window and said “you want it how it looks on the poster?” Um hello? Yes. I want it to be cooked and served the way it’s advertised. A patty MELT, the cheese is supposed to be melted yes, not still cold. Then Miss Valerie side eyed the young lady like we were the stupid ones for asking. Then our new sandwiches took an extra 10 minutes to come out. Overall like I stated previously, extremely...

The meal was exceptionally warm and delicious. The female employees demonstrated remarkable patience in assisting me, and one employee provided valuable support to her colleague when she was unable to answer my inquiry. Regrettably, I was unable to express my appreciation through a gratuity on my debit card, as they undoubtedly deserved it for their exceptional service this evening.

On a separate note, I observed that the dining area could benefit from some decorative enhancements. The current ambiance lacks the inviting atmosphere that one would expect from a recently constructed establishment. I had anticipated a more aesthetically pleasing environment.

Furthermore, I would like to address the recent trend of individuals leaving one-star reviews solely based on perceived high prices. It is important to recognize that the current economic climate has resulted in increased costs across various sectors, and it is unrealistic to expect prices to remain at...