Alice's Restaurant — Restaurant in California

Enough is enough. Gosh I REALLLLLLY did not want to write this review. From the bottom of my heart I tried so hard to just be kind and let it go but like I can't. Are you guys serious blue lake???? This is all you can do for your feature restaurant? I'm an experienced server of all kinds of settings, a banquet captain, event planner. I love love love hospitality. This is the saddest thing I've ever seen and I mean casino or not. If we're comparing to other california casinos which I've been to about 80% of, this is so NOT BLUE LAKES STYLE. If there is a head chef there he needs to leave. I am so sorry but I'm not. I've worked under many Michelin stars, many with none. And i know what someone who can cook looks like, and what someone who hates their life and slaps things together for a paycheck.This is absolutely disgusting. There are so many people in the food industry who want their own restaurant in a venue like this. If youd like some reference numbers, i have some. The menu has NEVER ONCE been consistent. The food is arguably 9 times out of ten not worth the money. The menu has almost no structure to it, and for some reason almost every menu item is paired, dipped or drenched in a sickeningly sweet sauce. Every night theres been a special not one person has told me about it. Still haven't had any pasta or fried chicken. I have literally had ONE server that ever served my table there, her name is chelsea go little rockstar. What i mean by that is shes literally the only one who actually refills waters, asks about condiments, makes good suggestions, has a smile and something nice to say, etc. The other times were completely just atrocious. The server who made this experience the absolute worst did things like tell us "well everything here sucks so I recommend just chicken strips." She also refused to comp a meal I ate three bites out of and sat and waited 20 minutes before giving us this bill that I didn't even eat to see if we'd dine and dash so she could get us in trouble. She also absolutely ruined our Thanksgiving dinner and I paid to bring my parents out to Sacramento. We skipped traeger smoking our own dinner for THIS? For Thanksgiving she intentionally took 15 minutes to bring my iced tea as she knew that i was watching her let everyone that got seated AFTER US go eat at the buffet, then as she came over she stared at all of us for about 2 minutes without saying anything like we should know what's going on and then explained it to us like little children and gave us permission to eat. That wasn't okay, my family just got done hiking trinidad. This server also has never met hygiene standards with very poorly washed hair and face, which is typically low to mention but at this point, do you guys care even about health code standards? And why have I seen so many see through leggings 🤢🤢🤢🤢🤢 so offputting. She snickered and rolled her eyes when I had the courage to ask for au jus and horseradish for my father because it's his favorite not mine and I was actually in tears at this booth. Why? Why such awful service? Why is it almost personal now? Does seriously no one in this entire county not care about hospitality? Is there a reason why I now always have to go off site just to eat with how much my family gambles? This is seriously so upsetting. Please, fix Alice's. Worst Thanksgiving I've ever had. Very upset. I will literally not be stepping foot back there nor will my family until I know new management has taken over and the new serving staff isn't going to act like an abusive boyfriend to me just so I can eat. I am so freaking upset blue lake. Do better. Also, that is never how you should run a buffet line. The sternos should ALWAYS BE LIT. IF UTENSILS GET SOILED BY CROSS CONTAMINATION THERE SHOULD BE A DISH PIT RESOLUTION ASAP. DESERT TRAYS SHOULD NEVER BE ON THE FLOOR USE A TRAY OR TAKE IT BACKSTAGE. And to Devin, I gave you several verbal and visual cues that something was so wrong. Why was I...

I’m a local and use to love coming here but recently I had the worst experience. First off the prices have gone up considerably. Beware.

Second … I brought my friend to come have dinner with me and my daughter. I asked the waitress about the brewery IPA and when it came I was disappointed… that’s fine I made another order for a beer I knew would be to my liking. I asked my friend if he wanted to taste the ipa. He took a sip. The waitress came over and asked him if he had ID. He had left it back in the truck. She asked for him to get it or to refrain from partaking. We said of course.. not a problem. He didn’t want to go all the way to the truck because he didn’t want to drink.. so I pulled the ipa close to me and then continued our meal. He didn’t have another sip.

10 min go by and the head of security approached our table. They told us that my friend is going to need to leave after the meal and banned for 30 days. I was shocked.. and felt the need to protect my friend and pay and just leave. I paid the bill and we told him that we will not be coming back. I left two full pints of beer on the table. My friend is 30 and I’m 43. They never carded me at all which I found strange. I think it was because of his appearance perhaps. 🤔

.. it was just so...

Because of a earthquake we didn't have electricity, so we decided to have a hot dinner at the Casino. It was a mistake!!! We were seated in a timely manner. Then we were ignored for almost one hour.. the waitress said she would be able to take our order, but we waited, finally another guy bought us coffee, not our waitress. She finally took our order and we were served a cold hamburger and cooked French fries, however, they were not what we wanted. We went there to eat a hot dinner, so I asked her to send the food back. She came back from the kitchen, the hamburger was not hot, but they did warm the bun...the French fries had been re-cooked and were hard like potato chips. Perhaps I should have talked to management about the meal..but it may have taken 3 hours to speak with them. We left they won't have to see us again. I will not give them a good review. They certainly could do better. There we only about 50 patrons and 3 servers. This is simply a poor excuse for a business that wants to please clientele. We arrived at 5:15 pm and got served at approximately 7:00 pm. Unethical slow service. Poorly cooked food. Over charge of...