Tower Park Waterfront Grille — Restaurant in California

This restaurant is absolutely amazing. The food is great, the drinks delightful, and the people are wonderful. it has a gorgeous view to boot, get you a cigar and watch that sunset.

Unfortunately, a lot of the customers are belligerent and rude. It's a shame that we as people treat service staff the way we do.

The hostess was an absolute gem, I haven't seen anyone but co-workers in 8 days and she was really polite and had great energy. That set my nerves at ease* and convinced me the wait was worth it.

Then the servers were all absolutely wonderful, despite the fact that they were clearly stressed because it was such a busy time.

The manager in the yellow shirt and the two ladies who kept fielding all of the horrible customers were so adept at their job, I realized that I was just a pretender in customer service, all of the years I worked in it. I could never be as cheery and good at my job as these folks are in the face of such rude customers. I wish I was rich, I'd have left one of those thousand dollar tips they show us on social...

I’ll start by saying that the location of this restaurant is amazing, perfect waterfront. However, when I call the day prior, and ask if this restaurant is pet friendly, and I’m told “of course, we are pet friendly on the patio!”, so I go ahead and make a reservation online… then I get to the restaurant after driving 30 minutes, only to be told “yeah only if it’s a service dog can we seat you inside” (which is understandable inside).. but when I said I was told we could seat outside, was told “you can only order takeout food and sit out there, and we can’t serve you drinks and what not”. Mind you there are 20 tables out there on the patio that are empty, and I’m not going to order takeout in a box and get no drinks. So we left, and took business elsewhere, which was a bummer because we were really looking forward to this menu. Also, you can’t serve me and my well behaved dog, but you are okay with shirtless kids running around inside, and kids sprinting around on scooters inside during...

Unfortunately I need to edit my 5 star review. This place was great when it first opened. The food is still very good but on a much smaller menu. The service however has always been horrible. The worst waitress, Brianna, has a tendency to flirt a lot with the guys, but her service is horrible. She gets orders wrong and when you say something she blames the customer saying that’s what they ordered. She also never refills drinks. They have actually kicked people out of the restaurant permanently (friends of ours) for complaining to the manager, Flora, about her. Flora is part of the problem too. She doesn’t know anything about running a restaurant and she lets the waitresses run the place. Overall, I probably wouldn’t go back unless new management comes in and straightens up the place.

FYI Most of the 5 star reviews are from people who work there. Kind of misleading...