I don't like leaving bad feedback and usually never do, but it was all around. No one was at the front when I came in (the hostesses were too busy chatting at a table in the back right corner).
When I was directed to seat myself the table and floor were filthy. I didn't say anything, but the hostess noticed and recommended another table. I couldn't sit at the one next to mine because it too wasn't clean and neither was the floor.
My food was prepared quickly, but wasn't anything to write home about. I had chicken enchiladas. I could tell that the chicken was boiled because it was dry and had no flavor.
After finishing, no one gave me the bill. I waited and waited before I finally got up and stood at the kitchen window waiting for the hostess, who was someone new. I guess the prior one left for the day. She had no idea what I ordered and despite telling her, she still forgot to bill me for a diet coke.
To recap, this restaurant was dirty, service was awful, the chicken was dry and they failed to charge me for a drink before I left.
I don't know where the owners or management are, but someone really needs to step up the expectations here. Better service and cleanliness need to happen immediately. I can work with...
   Read moreThe food used to be amazing. I don't know if the cooks are in a hurry now or what but my ACP was extremely salty. I didn't know who was my waitress bc one girl came first then didn't come back so the other girl took my order. Other times I've been here everything goes well idk what it was about this one Sunday that things just didn't go well. My daughter didn't like her steak quesadilla either. Mind of a 6 yr first thing she looks for is the cheese and she had to ask me where it was bc there was hardly any in there. The cheese dip was delicious and their Horchat is...
   Read moreThe food is awesome. The service and pricing, however, is sketchy at best. They don’t tell you that your order will include a gratuity, even if you tip anyway. They also charge card service fees if you use a card. Maybe I’m old fashioned, but card fees should be included in the cost of doing business, and shouldn’t be passed on to customers— just increase the price of food if you can’t afford to let customers use a card terminal.
The food at casa in Biscoe isn’t quite as good, but it’s reliable, the pricing is transparent, and the service is almost...
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