McDonald's — Restaurant in Canton

Today I had the worst customer service I have ever had at any restaurant . They are in the very beginning stages of a remodel so I can somewhat understand the chaos of the situation being that I ran a large chain restaurant similar to size as McDonald's for 7 years . With that being said what I can not understand is . When I pull to the speaker to order no one asks how can I help you I just get dead air so I pull around and no one is at the window , one construction worker then says I guess your going to have to pull around again agh ok .so I drive around the building a second time and the same thing happens again ..around the building for a third time meanwhile five cars have pulled in in front of me as I watch them all order there food and pull forward ... Yeah it's my turn again .........dead air ..... Pull forward again surprise no one there , construction guy just shurges his shoulders this time so I beep the horn in a frustrated Manor seeing how I'm 20 minutes into my 22 minute lunch break ! The normal person that waits on me two or three times a week since it's the closest thing to work . Comes to the window and takes my order and gives me my total .. I tell her what is going on and how I'm going to have to take my food and run back to work and let it sit till my next break to eat it "yum" , she graciously goes and gets the asstiant manager who very rudely just tells me the total again and when I told her I'm a frequent shopper her there's nothing you can do for me since I'm now 27 minutes into placing my order at a fast food establishment .. she then tells me the price again ..wow.. now I ask to speak to the general manager who in turn comes to the window and just as rudely as the first manager ...tells me the price .. my response is your *:'+"# kidding me right your not going to do anything about this situation . Her response is I can't discount you for this do you want it or not ... I respond with hell no I don't want it now and i can't believe that as a manager your going to let me .."the now former multiple times a week customer" leave now wasting my whole lunch plus about 10 minutes of me being late back to work with no food to show for my extra long break without making this right .. In my disbelief the response to that is I can't discount it. it's $10.46 do you still want it ...response hell no you know I'm going to call corporate and there going to give me a free meal and you now lose a customer who spent $120 plus dollars a month almost $1500 a year and not to mention the 35 co-workers who most of frequented this establishment .. Who have now heard the story of the worst customer service ever and won't be coming back there either because of it !!! So let's recap and do a little math! Because you wouldn't take care of a $10.46 frequent customers meal .. that wasted 30 minutes on a 22 minute lunch break and left without even getting any food. Here is what your roughly losing!! my $1500 a year because I'll never go back here !!!! And my co-workers "with a very low ball estimate" lets they only eat here once a week on average $7 a visit = $245 a week = $980 a month = $11700 a year plus my own $1500 for a grand total of $13200 a year .. all because your management staff took a very bad customer experience and did nothing to make it better ! They actually made it a lot worse with there poor attitudes and poor hospitality training .. I'll end with this . "WHAT EVER HAPPENED TO THE CUSTOMER IS...

I come here very often with my family, my senor mother and father, several times a week at times. They had someone up front named Keisha who I had prior experience with in my previous visits that showed she knew how to use the app. When I said my order I had on the app and gave her my code she not only repeated the wrong order back to me (which I then agreed to and said yes anyways) but she didn't use my code. (other times she knew how to type in the 4 digit code when I've came... as well as other employees who worked up front which I have been more accustomed to) This time she didn't and I didn't get my discount and she didn't give me what I ordered with neither of what either of us agreed to. I then went to ask about it and got two people up front telling me to wait and they would handle it. Eventually Keisha came up saying I was causing stress and said to give back my drink. I expected her to actually make it right at least if taking back the originally made one. She remade my large iced coffee drink which I asked again for light ice and two creams with vanilla. When she remade it she made it with no ice and no vanilla, which she even asked before making it to see if I wanted the vanilla still, as if that was the part of the order that was wrong... adding to the complete shock. I was only asking for a simple order with my elderly father who doesn't use the kiosk and telling her how I order it in the kiosk to make it easy for her. This was the most shocking experience, the remade coffee was way way worse than the original which had extra ice when I asked for light. Though the first made she threw out that I could have given my mom or dad or kept since it was better than the remade one that didn't have the sugar or creams added it had the vanilla part.... so I would have appreciated the original more than what she remade. The awful new taste wasn't as bad as that it caused me to puke blood when I got home after drinking it. I don't know what she did to the remade coffee at all to have it look so terrible and taste that way and possibly poison me. Overall a very poor experience and very...

The staff were exceptionally nice. Maybe too much so because they got distracted easily. The cashier was being extra friendly and when I went to pay for my sweet tea she told me it was $1. So I put my change back in my pocket and just gave her paper bills.

We continued talking until I heard her counting out change so I interrupted that I had the change...... When I gave her a dime she gave me $9.03...... But I had only given her a $5. In the background a girl was asking everyone where the flurry spoons were and no one was answering. So she was fruitless searching for them while a few more workers just carried on.

The cashier then walked away without saying anything and without giving me a cup. And when I asked someone else if I could get one they were obviously confused. It turns out that they have to get the sweet tea for you because it isn't left out with the fountain drinks to get for yourself. This is additionally frustrating when you have to wait in line a second time to get a refill and they only take one order at a time.

Overall, the service was slow and the staff seems very disorganized. By the way the cashier was talking to everyone I would assume she was actually the manager but you couldn't tell because everyone was wearing hoodies or what I would call "street clothes". I've honestly never been to a McDonald's before where it seemed to have a lack...