A complete garbage!!!!! Stay away if you do not want food poisoning!!!! Disappointing Experience!!!
Updated Review: I am disappointed with the owner's response to my initial review. Instead of addressing the concerns I raised, they chose to engage in a personal attack, which I find unprofessional and unhelpful.
I believe constructive criticism is valuable for businesses to grow and improve. I encourage the owner to reconsider their approach and focus on how to better serve their customers. It’s truly a shame.
We were highly anticipating a taste of home with our order of classic Bengali dishes. Unfortunately, the experience was incredibly disappointing.
Poor Quality Food: We ordered the Mustard Katla, Mutton Kosha, Mughlai Parathas and sweets. The fish had a strong, unpleasant fishy odor, suggesting inadequate cleaning. The mutton curry lacked any discernible flavor and had an off-putting smell. The Mughlai Parathas were greasy and tasted as if they were fried in old oil.
Rude and Unprofessional Service: When we contacted the restaurant about an incorrect order, both owners were extremely rude and dismissive. Instead of resolving the issue professionally, they raised their voices and demanded we drive 25 minutes to return the item for a refund. We asked them to pick up the order instead of us driving all the way however they did not cooperate. This strongly suggests a lack of concern for customer...
Read moreHired them for a Bangla wedding event. Hired another vendor too for one of the other days. Best vendor! The food was awesome - everyone loved it! Had a taste of Kolkata in it. The service was beyond comprehension. While the other vendor refused to serve starters after 7, (even though guests arrived mostly after 8), and food after 9:00.... Rakhi's kitchen went above and beyond on their service days. They even agreed to serve a fresh line of all food items at 11:30 PM on the marriage day so that the bride and the groom and their families who had not eaten, would get fresh warm food to eat! Another comparision: while the other vendors pounded on me to get their money ASAP (I had to withdraw money while on the way to the venue for the other food vendor!!), Rakhi's kitchen team gave me a good week after all the events, to get back to them with their amount. First choice of vendors for any big event! Absolutely first...
Read moreThis place has good Bengali menu with different options. Agree that of all the restaurants in this locality, this restaurant is the only place having authentic Bengali cuisine. I ordered their fish chops, luchi, aloor dum, kosha mangsho, gurer sondesh on uber eats. Did not find the taste worth the price, little disappointed with the kosha mangsho as it was too much masala, and the aloor dum was too oily with the potatoes not fully cooked. Fish chops was okay, hardly found the taste of fish in it, it was mostly dominant with mashed potatoes, the kasundi also wasn’t that great. Gurer...
Read more