The Lake House — Restaurant in Castleton

We’ve been vacationing at this lake every summer for the past 25 years, and part of our tradition has always been enjoying a nice dinner at The Lakehouse. Unfortunately, after tonight’s experience, we will never return.

We arrived on a quiet, rainy Thursday evening — there was only one other table seated, and no one was dining outside. Our party included myself, my husband (a respected federal police officer), our two children, and their grandparents. We were promptly seated and politely placed our drink and appetizer orders with the server.

Only minutes later, a manager named Alex approached our table. Without any context or reason, he began questioning who would be driving. He then blatantly accused my husband — who had not had a single drink all day — of drinking. When my father calmly explained he would be the one driving, I expressed how shocked and offended I was by the accusation. Instead of deescalating the situation, Alex told us, “If you don’t like it, leave.”

We were stunned. His tone was condescending, his facial expression was hostile, and his approach lacked any professionalism or common courtesy. To make such accusations in front of our children was not only inappropriate — it was downright insulting. There was nothing rowdy or disrespectful about our group. For a nearly empty restaurant, it’s beyond belief that a manager would treat guests this way.

It’s a shame to see such poor management at a place that once held special memories for our family. Alex’s behavior was unacceptable and completely out of line. This experience has left us hurt and disappointed — and a long-standing tradition has come to a very...

If I could give 0 stars for the encounter we just had I would. Ordered over the phone for dockside pickup. And when we arrived I got out and asked a waitress in passing where I go to pick up a food order. She mentioned quickly to go up to the bar. Without further direction of where to go I guessed and went all the way up the stairs to the indoor bar and sitting area. The bartender was more focused on the backed up drink tickets she had. Then finely went to the kitchen for a total of two seconds to see where our food order was. She came back and said the hostess downstairs has it. Already annoyed, I went back down to the water front deck where a girl at the hostess stand didn’t have a clue what I was talking about and tried sending me back to the bar upstairs. Another came and she handed me a bag that was sitting on the floor. And when I tried handing her a card to pay she told me I had to go all the way back to the top bar and pay there. So annoyed and baffled she couldn’t just take my payment. I did just that and it was the absolute last straw for us. After loading back into the boat and leaving. we found that our drinks that we paid for weren’t in the bag and the food was either wrong or ice cold and soggy. Probably because I was sent running up and down the stairs trying to chase the order myself. None of the waitresses seemed to care then I was visibly annoyed and none of the seemed to care when I expressed that I was told wrong directions to begin with. They were all more worried about the paying customers that were sitting at tables. Very very very...

We went to the lake house last night with our family of seven we were seated and The waitress took our drink order 10 minutes later she came back with our drinks , she then asked us for our dinner order we gave her our dinner order she started to walk away and I asked her if we could get a appetizer she never asked us if we wanted one so we requested a appetizer of nachos ,they did not show up back to our table for 45 minutes and in that 45 minutes we never saw the waitress we were eating or nachos and then they brought us our dinner didn’t even give us time to eat the nachos ,dinner as we received was not cooked like we asked , (well done) waitress disappeared again ,when we received the bill we noticed they had added a 20 %tip to it unbelievable, service was terrible ,food was terrible we have been going here for more than 30 years and this is the worst food I have had in years we will not go back and will not ever...