Ørchard Bar & Table-Catawba

Do not go to The Orchard! Our dinner started out very nice, but a slight glitch turned into the most appalling experience I’ve ever had as a customer anywhere in my entire life. I am a local and my mother was visiting for the weekend. My mom and I both ordered the “1/2 Duck with potatoes and verts.” She prefers the breast/white meat and I prefer the thigh/dark meat, so while 1/2 sounded like a lot, we were looking forward to sharing and leftovers. Unfortunately, what came were two quarters of dark meat (two thighs and legs), so she was disappointed. Most people are aware that half a bird is a breast, wing, thigh and leg. Anyway, my mom rightfully mentioned this to our server to ask if it was just a mix up. A very nice manager, Tiffany, did what she could to make it right. Mom just wanted to know if there was white meat available or just adjust the bill ($10 would have sufficed). As far as we knew, this was all settled. The next thing we know, this tall brunette with tattoos down her arms comes marching from the kitchen to our table and in a very confrontational demeanor, stands over my mom and says, “what seems to be the problem?!” After asking who she was because she didn’t say and a manager had already handled us, my mother VERY POLITELY tried explain. This woman didn’t even let my mother get a sentence out before she argued with my mom in a very aggressive and intimidating tone (standing over my 5’2”, 76 year old mother), saying things like “they serve by the ounce (which doesn’t make any sense when you are talking 1/2 a bird) and that “I’m not going back there and picking through pieces of duck just to get you what you want” and “that’s coming directly from the owner” and I don’t know what else because I was so shocked! My mother finally just told her to go away. It was so embarrassing, harassing and her tone and demeanor were downright abusive. The people sitting around us looked just as shocked as we were. Our server was appalled and kept apologizing, saying that she didn’t know why she was acting like that and didn’t even let her explain either. That’s all we wanted to do was let them know the miscommunication between what is stated on the menu versus what they were serving. Our server ended up taking her meal off the bill, which isn’t even what we were requesting, but at this point it was the right thing to do. We made sure to tip our server very well because she was incredible. I advise anyone to avoid Bar & Table as long as their ownership/management think it is acceptable to treat any customer the way we were treated.