Dairy Queen Grill & Chill — Restaurant in Cedar Rapids

We should have known to go elsewhere by how dirty the outside was. The few tables and benches they had were filthy or broken, so there was no place to sit. The trash cans were overflowing with garbage and melted ice cream everywhere. My daughter was even afraid to touch the front door to open it...just gross all over. For the love of god, wash your dirty windows, doors, tables....just wash evertyhing.

The food wasn't what we expected either. Some of the smallest chicken strips I've ever seen, served with a quarter cup of burnt up gravy. The "toast" was basically lightly browned unbuttered bread. The DQ down the street serves a chicken basket that's so much better. My husband got a quarter pound burger that was so old I can't believe they even served it. What happened to cooking it fresh?

I took a lot of heat from my family over this trip to DQ. I grew up down the street and talked up this DQ quite a bit. Huge mistake, boy has this store changed. Yuck, yuck, yuck. We'll stick to the dairy queen closet to home...

Several times we have been to this dairy queen because it is close to our house and we have had bad experiences every time over the last year or so. The staff is rude, the line is long and they do not take coupons from the Dairy Queen Phone App. We have also found that they skimp on ingredients on almost everything they make. We have since taken our business to the 6th St Dairy Queen and could not be happier with the service and food/ice cream received there. We are in the service industry, so being treated with respect and friendly service goes along way in our family - and unfortunately Wilson Ave Dairy Queen does not meet high customer service standards. We will not be returning to this...

Everytime I am there I get the same treatment with my ice cream. Just globs of vanilla and no followings whatsoever. I feel like they do not know how to mix will with the ingredients. This is my second time in a row , first Time we had to come back because our Oreo blizzards were nothing but Oreo. Just globs of vanilla. Manager had to go back and then make them over again. She said that she will teach the new girls but they have yet to learn. This is my second time tonight and I got the New York cheesecake blizzard. Again same exact way. Globs of vanilla and no cheesecakes, I feel as though it is unfair because we pay for toppings. Not just vanilla. If I wanted a vanilla ice cream I’ll go...