Mars Shaved Ice, LLC- Centre, AL — Restaurant in Centre

We usually go to the one in Gadsden but since we were 15 mins away from centre, we decided to try this place and I’ll say I’ll never be back to this location. Looks very run down compared to Gadsden’s & smells like cigarettes walking up. We ordered Buffalo chicken dip nachos, a pickle, milkshake & an extreme milkshake. The pickle wasn’t a nice crispy one, it was soft and a bit mushy, no big deal. BUT the extreme milkshake we ordered was a banana split kind. & after talking about extreme milkshakes to them, and looking on the right side of their menu where the extreme milkshakes are, that’s what we ordered, we payed. Waited, then they handed us a regular banana split… after my husband said we wanted the extreme milkshake, & showed them a picture of it from their online menu/photos, they asked if he cared if they blended the bananas in it too, I said that’s fine.. they also told us we had to pay extra bc extreme milkshakes cost more, even though it was their mistake, so we did. After we got the “ extreme milkshake” back, it was nothing like the picture, & it was so runny, it tasted like a smoothie, the nuts were even put in the blender too. & my husband was told, had they known from the beginning it was a banana split milkshake, it would’ve looked diff. Idc about the look, the taste was disgusting and I was highly disappointed! But again, we told the woman taking our order, she must have told him wrong. The customer service could’ve been handled a lot better since it was their mistake. Personally, I wouldn’t have charged a customer the difference for our mistake and I also would’ve made them a fresh extreme milkshake, not just tossed everything in a blender and pour...

Our first time here and I'll tell you what this is some of the most phenomenal ice cream we have ever had. The chocolate was hard to get off the jar however I guess it's just part of the experience. The image shows to strawberries however we only got one and it when it comes to chocolate covered strawberries I think that's important to give exactly what they picture. I mentioned this to them and they said that it would make the item top-heavy so I figured that they would give me a chocolate covered strawberry on the side but they didn't. It is pricing however you do get...

LITERALLY the best shaved ice I've ever had. My kids favorite place in town! Great family friendly environment and plenty of fun photo ops, like the Giant Mars alien Adirondack chair! Great customer service and the staff have always been quick even with a line. I also love how the owners are so open to input from their customers. They have new things all the time and put in time to give their customers the best experience. We love the shaved ice, Tigers blood with cream is my go to! The extreme shakes are amazing as well!! We hope to visit Mars for many many...