Dairy Queen Grill & Chill — Restaurant in Charleston

My 4 yr old daughter and myself went to Dairy Queen located on Sissonville Dr. Charleston, WV. We both got banana split blizzards. Hers was a mini and mine a small. I already had mine eaten and as she was eating hers, she came across what I thought at first was a small piece of banana peeling, a few seconds later she came across another piece. She told me it tasted like an onion. I looked at both pieces that she had spit out and it was small pieces of onion in her blizzard. I immediately called the manager at the DQ and he told me that it was impossible to have onion in her blizzard because someone would have to physically walk into the kitchen and put onions in it. I told him it was possible because that's exactly what was in her blizzard. He told me I had to bring it in with the onions to show as proof. Good thing I live a few minutes away. I took it in and I put the onions she spit out on top of the container the blizzard was in. The lady looked at me and said "Oh the onions are on top of the container." I said " No like I told the manager they were inside her blizzard and she had spit them out and if you look you can tell that she had them in her mouth." The attitude of the staff and the way they handled the whole situation was extremely rude. They acted like I had done something wrong. I didn't want anything not even the blizzard they refixed for her. Btw I threw away. I wanted them to acknowledge what happened and own it. I wanted that girl who fixed my daughter's blizzard to get fired or suspended. Who knows what else they put in people's food. I will be reporting this to the WV Health Department also tomorrow. I'm appalled at how I was treated but more disgusted for my daughter. I really hope you read this corporate and reply. Do the right thing and...

I honestly don't know how to describe how inept this place's staff truly is. They are usually friendly, I'll give them that. Otherwise, though, this is the slowest restaurant in the region. They most often don't have chocolate ice cream, saying it's broken. Anyone who worked fast food in high school knows that's code for not feeling like turning it on. When they do have chocolate, they will routinely fix an ice cream cone and leave it sitting on the counter melting for five minutes before they get back to you. Routinely do they close the store early, and almost always do they turn off the lights early and take longer to answer the drive-thru, clearly trying to dissuade people from stopping there. It's a shame there are so few spots available around here for ice cream. This place knows people want ice cream and takes their sweet tooth time getting it to you, routinely making you wait fifteen to twenty minutes in the drive thru for a few ice cream cones or sundaes. Never mind it's dirty as sin and looks like it somehow survived the apocalypse. It looks it was last renovated, painted, cleaned, and inspected, all in the...

The people there have always been nice and friendly, but the wait is extreme and they don't wear masks properly. I think it's ultimately a failure of management or the owner. This is my third visit and I'm finally ready to leave a negative review. This time I sat for several minutes at the window watching them fool around with each other while my blizzard cups sat empty on the counter. They'd occasionally touch the cups or pick one up and look inside, but ultimately set them right back down on the same counter. Finally someone who might have been a manager walked into the front of the store and that's when my blizzards started getting made. Unfortunately, that person was completely without a mask when she peered into one of my Blizzards and held it inches from her face. In the middle of a pandemic. In the 45 minutes it took me to get two blizzards I could have paid much less, gotten much more, and gotten it just as fast (if not faster) at the grocery store. Kroger has a Churro ice cream that is to die for and costs $1.67?...