Starbucks — Restaurant in Chattanooga

This review comes after almost 1 year worth of experiences. When I had the first bad morning of barista service, I convinced myself it was my fault. But now, after umpteen more poor service experiences among several staff members, this Starbucks truly has a customer service issue. I stopped here 2-3x per week in the past. Now, I maybe stop in once per month - purely because of the customer service. I go out of my way to another location. The best way I can describe my experiences is that the baristas team themselves like a high school clique and any customer is not in their clique. Therefore, they are treated with subpar demeanor. The female who appears to be the team lead seems as if she makes certain customers out to be villains, who the other staff members then recognize and treat accordingly. Excuses are rampant, snarky comments exist where they shouldn’t, and the product isn’t even worth the hassle. This location is in large need of talent development and customer...

I have never had a bad experience with Starbucks… but, this location needs to do a better job when hiring employees. There was a bunch of kids running the store this morning. They had two costumers in the drive through and it took almost 30 minutes to get our order. Both coffees and the breakfast sandwich was extremely cold… we ordered hot coffee. The car in front of us was going off on the young girls running the window… so we were not the only disappointed costumer. They were literally playing around and goofing off inside the restaurant instead of taking care of the costumer. This was the worse but, first bad service I have ever had...

Service was not Starbucks quality. Almost like a bad fast food chain. Then sat my coffee in my cars cup holder and coffee shoots out of the top if the lid. Tried taking a sip with the lid on and coffee poured all over my shirt and pants. When I arrived to my home coffee all in the cup holder to the point I thought there was a hole in the cup. It was filled as full as it could get which made it leak from the lid. I poured it into another cup and it was awful!!! Poured it out and bottom of cup was full of grounds. Worst cup of coffee I’ve ever had!!! I’ll keep going to the original one on Hwy 153. Hopefully Starbucks will...