Monterrey Mexican Restaurant — Restaurant in Cherokee

Last night I came here to eat with my friend and they ordered a ‘Pollo Cancun’, something they usually order when we come here every so often, but when they got it not only was the portion size small, the garlic cheese sauce that is usually on it was so overpoweringly garlicky to the point it was inedible. When my friend called the manager over to request it to be taken off of our bill (they had only tried a bite of the chicken and rice), the manager proceeded to basically tell them that it’s their fault they don’t like it and they shouldn’t have ordered it because they clearly must not like garlic, which was appalling. All my friend wanted was to go and eat somewhere else, and told the man that, to which he asked if she wanted a box for the food she didn’t like or want, then when she said no (again) he kept insisting he’d remake it as a Pollo Loco and without the garlic, my friend kept saying no she didn’t want it remade, we just wanted to pay for what I had ordered and go, but he kept interrupting until he finally just waved his hand and said again that he was going to remake it, and disappeared back into the kitchen to make another serving of food she said she didn’t want!! I ended up having to talk to the cashier up front to be able to just pay for my own order instead of the manager, my friend felt so uncomfortable with the managers argumentative attitude that she walked out!! It’s sad when it’s the restaurant owner acting and arguing with someone like that!

This was the final straw for me wanting to eat here, not only has the prices risen, the portion sizes for the price have gotten smaller! The food keeps getting worse in quality as well. It’s clear they’re more concerned with saving a buck or two than actually making a customer happy! I’d rate this place a 0 if I could! Rude,...

We were led to our table quickly which was the only pleasant part of the experience. The music was so loud we could hardly speak to one another. My daughter actually flagged down a passing server and asked them to turn the music down if possible which they did, albeit not enough. We waited nearly 8 minutes before they even came to take our drink order. We knew what we wanted by then so tried to order our food as well. Our server seemed annoyed that we wanted to order food and drinks at the same time. Two of our four drinks (2 waters) arrived correct, the other two were wrong. One of the replacement drinks arrived 5 minutes later, the other never did. When the food finally arrived we asked about the fourth drink and we're told they didn't have iced tea. Only three of the meals actually got brought out so we figured she just needed to bring the last one because her hands were full. We had to catch her walking around to ask about the 4th order which was a simple cup of white cheese. Needless to say, this "cheese" was more like water. All of the orders which had cheese we're soggy as well with pools of the wet mess on the plates. When we questioned our server about it she acted like we were crazy and that it was fine the way it was. When we were done eating we again were left waiting to receive our ticket with our server nowhere to be seen. We used to enjoy going and eating here as a family, but this was a glaring reminder of why we had stopped visiting this location. I normally try to be understanding in these situations but I was so upset with the poor quality I didn't even leave a tip. My wife who normally says everything is good even said things were only okay. The rest of us were all disappointed. Doubt we'll be returning here...

Rude and condescending staff, I will not be returning. My friend and I ordered birria tacos with consumè, and we received something completely different from the first time we tried it, and they served it without the dip. When we asked about it they suddenly said they didn’t come with the dip, and it was out. We wouldn’t have ordered this at all if it didn’t come with it, but nobody bothered telling us it was out beforehand. The birria meat was very dry along with the tortilla. It was basically just a dried out beef taco with no sauce. It was horribly dry and bland, and when we said it was dry they had the audacity to tell my friend that we must just not like Mexican food because we had a problem with it. The lady at the register kept arguing with my friend, telling her it’s our fault we didn’t like it, giving her rude attitude and slamming her card around as she argued with her. We love Mexican food, but it looks like we’ll go to somewhere else...