Pirate's Cove Tropical Bar & Grill — Restaurant in Cincinnati

I recently visited Pirates Cove and unfortunately had a less than satisfactory experience. While the atmosphere and theme of the place were appealing, the service and overall dining experience left much to be desired.

Firstly, the wait times were unreasonably long. I had to endure a one and a half hour wait for my food, which was incredibly frustrating. Additionally, it took an astonishing 30 minutes just to receive a single drink. This level of service is simply unacceptable, especially considering that the establishment had a sign acknowledging their slow food service. It's disappointing when a restaurant openly acknowledges their inefficiency without taking steps to improve it.

To compound the issue, the grill was broken during my visit. This meant that the kitchen was unable to prepare certain items, limiting the menu choices. The lack of functionality in a crucial component of the kitchen further added to the inconvenience and disappointment.

Furthermore, I was taken aback when I noticed one of the servers vaping while making drinks. This not only displays unprofessional behavior but also raises concerns about hygiene and the overall quality of the drinks being served. It's important for staff members to uphold certain standards of professionalism and cleanliness, which, unfortunately, was lacking in this instance.

While Pirates Cove may have a captivating ambiance, the subpar service and numerous issues I encountered during my visit overshadowed any positive aspects. It's evident that the establishment needs to address the long wait times, improve their service efficiency, and enforce stricter guidelines for staff conduct. Until these issues are addressed, I find it difficult to recommend Pirates Cove to others seeking an enjoyable dining experience.

Overall, my visit to Pirates Cove was marred by the excessive wait times, broken equipment, and unprofessional behavior of the staff. I hope the management takes these criticisms constructively and works towards improving the overall quality of service and...

We went here for my husband's birthday -- it was a beautiful day, and Pirate's Cove has a great outdoor patio. We arrived a little before 8, and the kitchen closes at 8:30. We sat for 18 minutes before anyone came over. When someone finally came over, he said we needed to hurry because we only a little while until the kitchen closed. We explained to him we had been sitting here for 15 minutes already without any service. The entire time, the server was clearly annoyed and rushed us. But the real problem was after we finished our food, which we rushed through, when we went to use the restroom. They had locked the restroom, and there was a woman who worked there standing at the entrance to the bathroom door just staring at us. We said that the restaurant was still open, and we needed to use the restroom. She just shook her head and said the kitchen is closed-- so is the restroom. It was absolutely absurd. This is the second time we have been to this place where it completely lacked any sense of professionalism. The last time, we arrived an hour before closing time, and they said they were closed because it wasn't busy and was too expensive to keep the electricity running....seriously??? All of this, and the meals were okay at best. When we have a meal and spend $200, we expect to be able to use the restroom once we...

Great view to the entrance and marina. Great vibe. It was unfortunate that sections weren't open as we wanted a water/marina view. We sat at the bar. The counter top was dirty and we waited to be greeted by the male bartender; he was short, not helpful with the menu nor beer and drink menu. My friend, wanted an Ohio beer, but was told there were only 2 and was amazed and disappointed because they were both IPA. I was hoping for coconut shrimp but was strayed from the bartender as he suggested meatballs. We asked about the Grouper fingers and he said people get them; we ordered them to share. We noticed after ordering, we had a choice of a salad instead of coleslaw and could have had black beans and rice or onion rings instead of fries. After asking for more water more than twice he brought the food. The tartar sauce was gross, the coleslaw was disappointing as it was apparent that they both came from a pre-made company. The fries were undercooked. We did like Grouper fingers and as asked for the coconut shrimp dipping sauce; good as well. Very upsetting the bartender wasn't attentive and spent much time socializing with a colleague. We are from out-of-town. We do not suggest this establishment and will not return. It is our hope that management is aware and could address this. Best of...