Russo's Grill — Restaurant in City of Amsterdam

Food was grossly undercooked. Had to send it back - which started the issue. 25 mins later same pizza came back. Waitress couldn't decipher who's was who's. Fortunately or unfortunately I had taken a bite - so after extremely close inspection- because now it was cooked-- i was able to decipher- my friend had ordered the same pie. Didn't want a second beer -- after the long wait of the offer - so opted for water. Had to asked 3x. Asked for napkins 4x before getting them. The dining room was not busy. Sad part is have been going to this restaurant fir at least 6 ys. My lunch friend 30. She used to go with her deceased husband. It was supposed to be joyful. Asked for a box. Waitress slides my pizza into a flat brown paper bag. No foil no wax paper nothing. I asked for foil because I have leather seats and I was berated by the waitress- she saying "thats a different one- never heard of that one!" Prior to that I kept my mouth shut over the 4x asking for napkins- the numerous asks for water-- whereas she proceeded to argue loudly. We asked for the mgr. She claimed to be the mgr. She claimed she worked there for 12 yrs. She was all of 25 at best. I told her she was undeniably unprofessional Mind you my husband and I usually go a different day of the week and bring the grands on many Sundays for pizza & pasta. We like their homemade meatballs. But never again. NEVER! My friend has been a regular for 30 yrs. I asked for the check and a young man threw it at the table. I forgot to mention when she slid the pizza into a brown cardshop flat paper bag. Her finger was in my pizza Also upon leaving the kid who flung the check - was right at the door smoking. Then another gentleman whom I recognized as staff- he was bussing tables - out there- i believe also smoking a cigarette. In NYS there is a strict HEALTH DEPT law - no smoking within 500 ft of ANY building much less the front door of your restaurant-- especially staff. Don't waste your money . $60 for one tap beer - two pizzas--signature pies -- small - Supposedly signature NOT PAN - she served raw pan watery and unmelted cheese -- and we were the problem. That bill wasn't even with tip. -- take your appetite and your HARD EARNED MONEY to an establishment who actually appreciates your patronage. I only wish I took a'photo of the raw pizza-- but at thst point I was hopeful and hungry. Additional note-- we should have not gone in-- the stink and reek of Marijuana in the doorway of the restaurant should have...

I was excited because my father wanted to take me and my son to Russo's grill because its such a landmark in Amsterdam. Well let's just say I was completely underwhelmed and feel like my father got taken advantage of with the nickle and diming that took place. We sat down and the table which was sticky so my father wiped it down himself. Gross. We both ordered a diet Pepsi.. we could see through it bc there was hardly any syrup in it, basically seltzer. I mentioned to the server, she came back with new ones and still the same problem..clearly it is what they serve. My son who is 8 had a KIDS sprite and it was flat. But he was drinking it. So I felt like I should leave it alone. My father ordered soup.. corn chowder which was filled with potatoes and hardly any corn. I ordered a burger medium but it came out medium well, I was hungry so I left it alone. My father ordered a sausage sandwich which was a sausage patty on two thick pieces if Italian bread and my son had kids tenders and fries. Food was fair if that. Fries are frozen not fresh and do not come with the burger, let the nickel and diming begin. So my sons KIDS MEAL WAS 14 DOLLARS AND THE KIDS SODA WAS 4.50. Damn near 20 dollars for a kids meal. The soda was not included. In what world is this okay. For a staple in the community you should be ashamed of yourself. Party of 3 ended up being 90 dollars for a burger, kids meal and a sandwich and we had a special Togo which by the way was a dinner and it was the same price my sons garbage tenders were. We brought up the 4.50 for the 6 Oz of soda and the server was less then understanding and was useless in helping and said " yeahhhhh its 4.50 bc there are free refills." Lol um a kids cup should have been included especially for 13.50. SAVE YOUR MONEY don't waste it...

Hey, where's the Russian dressing?

Been living in Amsterdam for over eight years now, but I've never been to Russo's until today that is. I've heard plenty of good things of course, but I've generally always stayed to the east of Amsterdam.

Put an order in over the phone for a cup of their seafood bisque as well as the Adirondack chicken, the total only coming to a little under $30.

When I got home and opened it all up I noticed that the Adirondack chicken was missing a key ingredient, the Russian dressing. It had all the other components, but there was no dressing on top. Oh it tasted good still, but I bet it would have been even better with the dressing it is suppose to come with. The accompanying fires also could either use more frying or any seasoning whatsoever, as it stands they are simply chunky fries that taste more like a baked potato than a fry. All said however, the seafood bisque was fantastic! I can see why it is a menu staple, such great flavor made for the perfect way to consume the bland fries. Oh, and the meal ended up coming with a couple slices of buttered bread, one half I used for soaking up soup and the other I used to make the Adirondack chicken a real sandwich. Which reminds me, the garlic bread it is supposed to be on had a distinct lack of garlic flavor.

So my meal was a little off a full score, but the service was at least good. Seemed like they were training a new girl, who was very flighty, but the guy working there knew his stuff and brought my order out in a jiffy. So if I could I would give Russo's a 4.5 out of 5, but Goggle doesn't do half stars so a 4 will...