Frankie's Pizza & Subs — Restaurant in City of Lockport

Updated June 21 2019. I thought we'd try the food and service here again this past Sunday around 5. I can simply say never again! It started with our order of the Daily Special "Large Cheese Pizza with one item and 20 chicken wings". The website lists the price as $31.95. On the phone they said our total was $40.63. We figured when we picked up the order we could ask about the difference. When we arrived we asked about the order, restating that we had ordered the special. We were told "yeah, the total is $40.63". We looked at the menu in store to raise the question, and the in store menu shows the price as $33.55. Even then the total should be $36.23. With other people in line and the clerk obviously not understanding, we paid the $40.63 and left. You'll see the attached pictures captured today shows the difference in the pricing. At a minimum we were ripped off because they did not honor the menu pricing. We had ordered the wings crispy, and they were barely cooked and exceptionally soggy.

To add insult to injury, those of us that ate the pizza came down with food poisoning. The doctor told us it was clearly something we ate, and it left my wife sick for 3 days. Had it not cleared up by then, she was likely going to the hospital. Curious I looked at the Department of Health inspection findings over the past 10 years. There's some troubling reports.

Original post... The service really needs to improve. My first visit and the pizza wasn't ready at the time we were told. Typically not a big deal. Was told it would be 3 or 4 minutes, and I could pay while waiting. After paying stood waiting and waiting. Finally 15 minutes later asked where my pizza was. Oops, it seems they took it out of the oven, boxed it, and left it on top of the oven. Come on, with a customer standing there you forget his order? Barely an apology from them. With a tag line of building your business on your service, you really need to give me a reason to ever come back.

While the stinger pizza was reasonably good, it was cold by the...

After years of perfect service from this company they've seemingly decided at random that they no longer have any interest in being good to their customers.

All deliveries prior to today had a courteous driver who would notify when a delivery was dropped off. Any delivery service worth a damn provides confirmations at time of delivery. Today, my order was left outside in the cold for 30 minutes because no confirmation was provided either by the driver or any automated system, not by call, text, or even email.

I didn't necessarily expect a refund, as I understand that they can be very difficult for local businesses to supply. Despite this, when I called the store to simply ask for an explanation and possibly obtain one, the employee on the other end was nothing but rude and combatant, sarcastically stating things such as "we're not DoorDash" and insisting that this is nothing but my fault. He outright ignored my repeated statements that every driver we've had prior was courteous in this manner. There was not one hint of civility in the conversation so I of course returned the favor before hanging up.

It's a real shame as Frankie's WAS my favorite food in town, and would have stayed that way if not for this utterly pathetic behavior...

My fianc'e just called there and placed a order for 12:30pm. He called bk cause he was adding to the order he already placed,he asked the guy to repeat the order to make sure it was correct and the guy on the other end became rude with him and my fiance asked him I'll go somewhere else and the guy said I don't care where you go and hung up the phone. I understand that they are busy cause of the bills game, but that is extremely poor customer service!! I have bn in customer service for alot of years and have bn a manager as well, that is uncalled for. I called bk and asked to speak to the manager and told him what happened and he said I apologize for that and I just fired him ( mind you the guy he fired just answer the phone for me) I asked the manager if we were going to get a discount for what had happened and he said no he said " I justed fired him there is nothing more I can do". I was in such shock with his reply that I was speechless worst experience ever!!!!! Poor customer service and management skills FYI YOUR SUPPOSE TO MAKE THE CUSTOMER FEEL GOOD AND MAKE THEM WANT TO COME BK!!!! NOT HERE!!!!!! I had to put 1 star so I could post this cause it wouldn't let me...