Pizza Hut — Restaurant in Clarksburg

Think I’ve only done a total of 3 google reviews this being 4 maybe.. but this place is horrible. It’s a mile from our house and we have stopped eating pizza as much since experiencing this one. My husband loves stuffed crust though so occasionally we will take a go at it. Took over two hours for one delivery and was suppose to be dinner before my husband left for work that night. He had to go pick it up instead bc when we called something happened. Then next time we order pick up go to pick it up around 1130 or so and the doors were still locked and lights turned off nobody answering phone and store was suppose to be open. Tonight we order and I pay for 4 ranch which they charge for and didn’t receive one. It’s one thing for the restaurants that don’t charge extra for those things but when you charge 4 dollars for ranch and I give a tip that’s being out an extra ten dollars for what I’m such a hard world already? I’m a server i get the struggle of forgetting things but this place is beyond consistent in...

I ordered online an it said it would be ready in 15 to 20 minutes I also used the drive thru window. I arrived 20 minutes after ordering sat at the Window for an additional 45 minutes and not 1 time did an employee open the window an give me an explanation or anything! 3 employee stood at the computer am register that is located right beside the Window all 3 looked at me but just ignored me sitting there along with the other 2 vehicles behind me. I tried to go Inside but doors were locked, when my order was finally ready it was wrong so I had to wait even longer no discount apology nothing! Even worse when I got home both Pizzas where bad cheese was chunky like cottage cheese and the crust was so thin the pizza fell apart and was floppy an flimsy I wish I could post a picture and I spent 47$. Very...

So, I've ordered pizzas here for a while. Pizza is fine, no issues there. But they handle their orders before 6:00 PM (and often later,) through Door Dash. I almost never get my full order, but often just drinks so I have let it slide.

Today, I didn't get a whole pizza (or a drink.) So I call the pizza hut, and am told they cannot refund me because corporate has banned them from doing so. I then talk to Door Dash who offers to pay to replace the items. They call the Associate Manager, who refuses to remake the order, even if it would be paid for in its entirety. I then talked to someone from Pizza Hut support to actually get a refund.

This place has been sketchy for a while now, but today has solidified that I'm not getting anything from this...