We had a group party of 50 people. Everything was planned ahead of time. We were supposed to have a taco bar buffet. We had already paid for the first round of drinks for everyone. When we arrived people started ordering drinks. They were told they could only have a margarita or corona beer, even though there was a cooler right next to the bar with other options and a full bar behind the counter. We offered to pay cash for different drinks off the tab (cash is your only option) we were told that was not possible?
After everyone grabbed a plate of food, there was plenty left over. We were told it was a buffet. There were no additional plates and we were struck down by the waitress and told that we could NOT have any more. What’s worse is that after following up with the manager afterwards, we discovered the reason why is because they were going to transfer the food back to the kitchen and reuse it for other orders. I wonder how long that food was sitting out and being used before our party arrived? Gross.
Lastly, the miscommunication (understatement) could have been sorted out. However, the disrespect we were shown throughout the entire night was astounding. A party spending nearly 1,000 dollars deserves a little courtesy, right? We were met with nothing but harsh comments and hostility. We were consistently met with demeaning comments for asking simple questions.
All I can say is, if you are looking at this place for an option, please reconsider. One would think after spending that kind of money, and being treated in that manner, there would be some sort of discourse about the situation and absolution to make things right. That did not happen. We were ignored, and offered the gratuity back. Pretty slim for a 1,000 dollar check.
PLEASE take your business somewhere else and save yourself the heartache and money you will inevitably waste at this...
Read moreBar service was horrible. We went in the afternoon for some appetizers and drinks. We ordered our food but our waitress was very unsure about what the bar had. We just ordered an n/a Pina colada from our server and went to the bar to see the selection for the adult drinks. The bar does not show any of the liquor bottles but you can't really ask the bartender about the selection because they "don't have time for that". If you awkwardly look around the center of the bar you can see majority of the bottles sitting on a low shelf. We finally settled on Pina coladas only to be told by the bartender, "You need to order something else, my blender is really slow and there are lots of other good drinks". Shocked by the "hospitality" considering it was around 3:00 PM in the afternoon and not busy we ordered drinks and returned to our table. The appetizers arrived pretty quickly (again they weren't busy) and were pretty good. Their ranch dressing was really good! The n/a Pina colada arrived on the rocks (once again very impressed with the bartender). I've never had a Pina colada on the rocks before. We won't...
Read moreWas here for my son's wedding. Really over all it's a little over rated. Nice lake side property, makes for nice outside weddings. If you are wanting that quaint water front feel, it's the right place to go. Have enjoyed sitting outside at the Tiki bar on many occasions. What I don't care for is the lack of caring by the management. Weddings are a big part of a person's life a little more accommodations and helpfulness would be a big bonus. Felt like a lot of our questions were just blown off and it was almost like we were intruding rather than a paying customer. For what this place cost to rent and what little service they provided was appalling. As I stated earlier I have been here many many times, this was the first time as a paying customer renting the entire establishment. Was very disappointed in the lack of understanding and caring from the management did not feel at all like to give two Hoots. As I stated felt like we...
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