Our Thai House — Restaurant in Coeur d'Alene

I am disappointed that after giving this business multiple chances to make things right, they have failed to even communicate with me, let alone fix the issue. I ordered green curry several weeks ago, but realized after ordering that I had placed it at the Spokane location, not Coeur d’Alene. I ordered the dish again from Coeur d’Alene, and called Spokane to let them know. They said they had already made the dish and asked me to pay for it. The server told me her boss would take the meal price out of her pay if I did not pay. Of course, I paid for the dish. Then, I received my order and it was not correct. I had paid for the dish twice at this point, and had received the wrong order. I called to ask for a refund (this was a to go order, so I didn’t realize it was wrong until I had already brought it home and was starving). The person I spoke with said she would complete the refund, however, I never heard back. I called again and spoke with another individual who also told me she would make sure the dish was refunded. Again, I did not hear back. I called for a 3rd time, and again I did not hear back from anyone. I then drove to the restaurant and spoke with the manager in person. Apparently, her boss is the one who has to do refunds. She was very nice and helpful and told me she had contacted him about it, but he had not done anything. She called him again while I was standing there, and he essentially told her that he couldn’t do refunds through their system. She even offered to pay me out of the tips and then get repaid by her boss, which he wouldn’t agree to do. So I was sent away, again with promises that someone will get back to me. At this point, I feel like this business is being shady with its customers. It's not right to just say “oh our system doesn’t let me give you a refund”. Unfortunately, I would not recommend Our Thai House for...

Does good Thai food even exist in North Idaho?? Save your tastebuds and your money. I wanted to share my experience to help others decide if this place is worth it. We decided to try “Our Thai House” because the Pad Thai cravings were kicking in and unfortunately we regretted it. The staff is very friendly and the portions are big, but the food was bland, over sauced and overcooked. The veggies and fried egg rolls tasted like they had been frozen. Spent $79 dollars on 3 entrees and 1 appetizer. I don’t mind spending money on good food, but it’s a regrettable feeling to spend that much when the quality falls short. For those of you that like this place and gave 5 star reviews, keep eating it. For everyone else looking for quality Thai food for your refined palate, go elsewhere because this place missed the mark. What you see in the photos is what we left at our table and I hate wasting food. Hopefully they turn it...

I called and ordered Tom Kah soup. Understand that for my wife & I that it is special to us and we would only get it on special occasions. We had never tried this restaurant before and we were excited to try it because we were having a small lunch party and thought it would be a nice treat. Hugely dissatisfied! Very poor soup with Anise used giving it a licorice flavor instead of the minty piney flavor (galangel) was not to be found, not fully cooked cabbage that had NO PLACE in Tom Kah, couldn't taist the coconut milk,kaffir leaf didn't appear to have been added so that limey flavor was missing and the lemon grass that was dark brown/ hard & old. The whole mess was absolutely terrible and an embarrassment to serve to guests. As you can tell, I know what SHOULD GO INTO TOM KAH. We won't be back. Too bad a negative star is...