Pizza Factory — Restaurant in Coeur d'Alene

As with all of my reviews I try to point out the good and the bad. (And if applicable, the ugly.) And also, as with all my reviews, if I go back and find that major changes have been made I will come back and edit my review to reflect that.

That all being said I do not recommend Pizza Factory in CDA any longer, even though it is one of my favorite pizza places in CDA. Let me explain:

Food quality and readiness is always consistant and pretty decent. It is made and out to your table in a timely fashion. No real complaints here. Just not a big fan of some price increases.

The cleanliness of the resturaunt can be touch and go. Usually the lobby and dining areas are kept very reasonably clean. The bathrooms on the other hand can be at times horrific and others very well done. I understand this can be hard for a resturaunt to keep tabs on when they get so busy doing other things.

Where this place loses its biggest loss of points for me is staff. Turnover appears fairly high here, and I feel safe in assuming a few reasons why.

More than that though is the severe lack of care by anyone in the resturaunt to help customers. In the last 3 times I have visited I was never greeted in any way besides a "What do you want to order?" Never greeted or shown much, if any, courtesy. Even after ordering a meal and salad bar from a menu that is not only hard to read but provokes sighs and eye rolls to you from the staff for not understanding how the meals and specials work. (Even though its not really written anywhere so...eh?) We eventually get to the salad bar to find no salad. Wouldn't have been a problem if we were just told ahead of time that they were going to put salad out and it would be a few minutes. We were there for an early dinner so it makes since as to why they would wait to put salad out.

So as most reasonable people would do I asked the manager/owner(?) If they had salad to which I get a promptly rude and snippy reply back of "We're cutting it now." Totally fine but how are your customers supposed to know that? No need to be rude about it. You had an opportunity to tell us when we were at the register. Just curious as we've paid for it.

I'm reminded of a famous quote here. "Attitude reflects leadership." Its starts from management.

In the last 2 or 3 years that I have been returning to this place I have sadly had to watch a decline in service with an increase in price. Its been sad. It used to be so great. I may still come back at another time to see if things have changed but this place has been losing more and more of...

On Saturday last I took my family out to dinner here and it was an utterly miserable experience. The food is adequate and the service was fine. But something happened that the manager, a choleric man with a goatee, felt the need to berate his staff publicly.

The profanity laden badgering was so bad that we would have departed immediately except that we had not yet received the meal we had prepaid for and had no desire to have Goatee turn his wrath on us by inquiring about a refund.

The entire dining area was acutely uncomfortable by this utterly unprofessional outburst as he seemed to fire the woman he was shrieking at. Regardless of the staffing issues, management has the responsibility to maintain the dining experience for the customers.

Despite Goatee’s outburst, no attempt was made to soothe matters with the customers and he continued to abuse his staff with verbal whips.

We ate quickly and promptly departed after the food was delivered. On the way home I explained to my children that they should never treat anyone that way or accept that kind of vitriol from an employer.

I do not recommend giving money to a company that does not care about the customers and treats their staff terribly. There are much better places in...

The girl who took our order, Jamie, was really nice and welcoming. The food was delicious, but the salad bar was a little disappointing. The lettuce was somewhat brown and the only meat topping was pepperoni. There's no longer an all you can eat salad bar, but since I'm okay with one trip that was fine, but they used to have it so this is more just informative. They used to also have a pizza buffet, which they no longer have, they do however have a lunch menu Monday through Friday 11-2 and consists of a mini pizza, salad bar and a drink for $10.95 or a sub with a salad and a drink for the same price. If you want pasta with a salad bar and a soda it's $11.95, however it's a large amount of food. The chicken alfredo is made with spaghetti noodles and not alfredo noodles, if that matters to you. They now have Pepsi products instead of Coke. There are a few "arcade" - type games. The salad bar had iceberg lettuce, bean salad, macaroni salad, potato salad, sliced black olives, pickled beets, cottage cheese, pepperoncis, baby carrots, cherry tomatoes, sliced cucumber, broccoli, mozzarella cheese, pepperoni, croutons, vinegar and oil, ranch, vinaigrette, thousand island dressing and blue...