Starbucks — Restaurant in Coeur d'Alene

I TRIED! I’m a doctoral candidate which basically means I live on caffeine. I used to be a die-hard fan of Starbucks and would pay extra for the entire experience. Things started taking longer than normal at this particular location. After being late to work for the third time, I decided to move on from my favorite Starbucks location, and honestly, Starbucks in general. I recently was doing some research on Fortune 500 companies and saw all of the changes being made by Starbucks. These reputable scholarly sources spoke of the formula being used by the company, which honestly, it’s always all about quantifiable data that speaks loudest with me. I decided today was the day to put this to the test. I roll up to drive through and couldn’t wait for Nitro cold brew, my staple favorite drink that you can’t make incorrectly because it’s basically served from the tap, throw in some cream and vanilla syrup and you’re golden. So when ordering this drink I was immediately cutoff and told “our nitro is broken.” I’m like omfg, seriously. I asked for a moment and the gentleman says “we have cold brew and it’s the same thing.” I begin to order and he seems more focused on moving me forward as I’m trying to think of an alternative. I tell him that I will take a large cold brew, light on the ice, cream, and vanilla syrup. I get to the window and he seems frantic and focused on speed and forgetting about accuracy. I got all ice, instead of vanilla syrup, I got sugar-free syrup, which I don’t do artificial sweeteners. No cordial, warm, welcoming vibe, but rather a rushed mess. As I tasted the the drink I immediately tasted artificial sweetener. I noticed the cup was more than likely filled to the top with ice and cold brew added which is not what I asked for. I get to work and my assistant was surprised to see Starbucks in my hand and she found out that I was extremely annoyed and about to throw the drink in the garbage, she tried it and spit it out. Why why why Starbucks. I tried. I have DoorDash delivering coffee from my regular coffee place and am about to get a caffeine headache because I love coffee but refused to drink that...

I usually enjoy Starbucks, but this time I had a really disappointing experience. I ordered a Caramel Macchiato and egg bites through a delivery app, and both items were completely tasteless, not what you'd expect, especially given the price. I contacted the delivery app, and shortly after, the manager of this location kindly reached out. She was understanding and offered a remake for both items. She told me to just let the staff know that the manager had contacted me and they would take care of it.

I went through the drive-thru last Friday around 8 PM, and it was a completely different experience. The person taking orders was extremely rude. As soon as I explained the situation, she cut me off and said in a harsh tone, “What was wrong with the order?!” I was just trying to explain what the manager had told me, and she interrupted again saying, “Yes, but what was wrong with it!? I need to know so I don’t make the same mistake again!” I was shocked by how aggressive and dismissive she was. I finally told her it was the Caramel Macchiato, and she just said “Drive to the window.” No mention of the egg bites I was also supposed to receive.

Thankfully, someone else handed me my drink at the window and they were much nicer, but honestly, this whole experience left a really bad impression. The manager was great, but the staff that night completely ruined the customer service. I left feeling embarrassed and uncomfortable. Starbucks should be...

Rudest drive-thru employee ever! My grandson and I went through the drive-thru last Friday a little after 11:00 a.m. I don't know the workers name but from her very first can I take your order and asking what size of drinks she was so short and rude. The whole time we were ordering after everything I said she would very quickly and rudely say "anything else" I would tell her yes and then order my next drink, again "anything else". She was so hurried and annoyed it was ridiculous and at the time there was not even one car behind us. When we got to the window a couple cars did come up behind us, but while we were ordering it was just us. Not that that matters or excuses her even if they were busy. After we we're done ordering my 10-year-old grandson commented on how rude she was. A 10-year-old! When we got to the window and got our drinks and food I told her how rude she was, and that my 10-year-old grandson even pointed out how crabby she sounded. See brushed me off with a very weak "I'm sorry but I'm not crabby at all". I'm a very nice person, I get along with everyone and 99% of my reviews are really positive. But holy doodle this lady just started my day in a bad way. Why you gotta be so mean!! I will not be going back! Dutch...