Starbucks — Restaurant in Coeur d'Alene

This is the worst Starbucks I have ever been to. We walked over her while getting an oil change at Parker Toyota and I completely regret it. I placed my order and everything was fine other than the girl taking orders was less than pleasant. My teenage daughter placed her order of a white chocolate iced mocha. The cashier asked if she wanted white chocolate and my daughter said yes, then she asked if she wanted whipped cream and my daughter said no thank you. When it came out, it was not white chocolate and had whipped cream. Why ask the questions if you are going to do whatever you want? I took it up there and told her it was wrong. She goes- it's an iced mocha with whipped. I told her that she ordered a white chocolate iced mocha without whipped. She went to remake it and I went to sit down while I waited. After I sat down (and no one else was up there) the lady goes- "I apologize. I just want to make that clear." She should have kept her rude mouth shut!! I was going to let it go. Not now. On top of this woman having zero customer service skills, the place was grossly dirty and the place to get napkins, straws, etc, desperately needed restocked. Also, the cinnamon dolce latte I ordered was made completely wrong, but after the fit that the cashier threw- I just tossed it. That visit was a complete waste of $20. They actually deserve zero stars but unfortunately, you have to give...

This Starbucks makes consistently GREAT drinks! I've been going here for years, partly because I do my weekly shopping in the Fred Meyer where they're located, but also because their food and beverages really are super fresh and delicious. I usually only wait about 5 minutes for a drink, and that's when they're busy. The staff tends to be pretty friendly here too, or at least professional. I went in today to take advantage of a SB promotion for registered members (sign up for that program! It's awesome !) and to redeem some stars I'd earned. The barista was friendly and helpful and made my order quickly. I got a delicious drip coffee and FRESH muffin for FREE. I saved over $7 today. I'll be back soon, that's for sure. Some SB give you a hard time about redeeming stars or using promotions, but this...

Very slow staff! I put up with this patiently 3 or 4 visits, but the last visit was the final straw. I stood in line for over 5 minutes chatting with my friend waiting for 2 people in front of us, not really paying attention to them. Finally my friend made a comment about how the woman in front of us was still waiting to be helped. I looked over and there were 3 employees standing directly in front of the counter chatting with each other, NONE of them acknowledging the customer at the counter. We watched this for another minute then decided to just leave and get coffee somewhere else. I won't be returning to this...