I have heard nothing but great things about this restaurant and wanted to see for myself. I had family in town visiting and since our original plans didn’t work out, I suggested we go to Crickets. Obviously with it being a Friday night it was very busy, but they also were only seating people at every other table so it wasn’t nearly as busy as they have been before. We were seated around 7:45, finally got a waiter to our table to even take our drink order after 15 minutes of being there, then it all went downhill from there. Our waiter, while polite, seemed like he had literally no clue what he was doing and seemed unbelievably overwhelmed. He wasn’t even supposed to be our waiter but took over since no one else was coming to our table. After ordering food and an appetizer, we waited well over an hour for our food. Our appetizer was “almost done” but never came out. Two of the 5 meals finally were served and were both cold. When we finally decided we were going to just cancel the two kids meals we ordered, our waiter misunderstood and canceled all of our food. He finally came over with our bill saying he wasn’t charging us for any of the food, and wouldn’t directly answer when we asked him if the other food was coming out at all. He finally told us he told the cooks to cancel our food, but he hadn’t taken the two cold meals off the bill. He disappeared for another 10 minutes to fix the bill. Overall, the cold food was good, but obviously cold. We weren’t even going to say anything about it until the two meals came out after obviously sitting for 15 minutes, with literally no sign of the other 3 meals and an appetizer. We know good and well other people would not have been nearly as understanding as we were, and regardless there is no reason to stretch your staff that thin if you know you are going to be busy. We ended up having to go to fast food because the two kids needed something to eat, and at least Wendy’s serves hot food. No hate on our waiter because he definitely tried his best, but we are all super disappointed in the entire situation and I doubt I will be back.