Dunkin' — Restaurant in Colchester

Leaving as a warning to choose another Dunkin around before going to this one. I’m sure this comes down to management and ownership completely. I have given this location a few chances because it is on the way to work and surely it can’t be this bad “all the time”… but it is! The drive-through always takes forever even if there are only two cars. They are understaffed as a regular occurrence. The employees are short and rude, probably because they are understaffed. Carelessness has happened and hair has been in my ice coffee. They are out of many many things. Unless you want a regular iced coffee they probably won’t have it. If you ask for sweetener they won’t put it in…probably because they don’t have it. Drive the extra and choose any other Dunkin in the area. Maybe the management will get the message and improve for the customers...

No idea why i continue to go to this dunkin. Wanted to send manager an email but can't seem to on the app. My experience here is good maybe one time out of 10 and today really upset me. Only went because I had a coupon and so I present it with my card. She says sorry the coupon is for expresso I say oh my apologies I gave you the wrong one here's the ice coffee one. SHE HAD ALREADY RUN MY CARD! How is it okay to run someone's card without telling them?!? She should have told me first. I drove away and realized she didnt give or offer a receipt either. Think well maybe the coffee will make up for it. It tastes disgusting. What a way to start the weekend. Train your people...

This place is awful!! First time, I ordered an everything bagel and got plain but okay was a mistake I got over it. This morning I thought give them a second try. Ordered two snackin, bacon egg and cheese and everything toasted with butter. As I returned home, the bacon egg and cheese had snackin not regular on it, my everything had both cream cheese and butter clumped on. Literally an inch to two inches thick! I mean come on you expect as to pay corporate prices make it right! Will never return at all. I’ll drive further to the next location. At least I won’t be waiting ten min...