Fresca Tequila Bar & Grill — Restaurant in Colchester

Tried to have a nice evening with my girlfriends and all was going good until the owner and manager wanted our table. We still had food and drinks on the table and basically, were told there were people waiting and that we were done. We still had food on the table and my friend had just ordered another glass of wine. They brought us a to-go container and the bill and told us " there are a lot of people waiting to sit and eat, so......" We were not ready to leave as we were also participating in the wellness function going on in the other room; but we took our drinks and gave them the table. Mind you, we still had food and drinks on the table!! We hung around and ordered another glass of wine and when my friend inquired with the manager, as to why we were removed, her reply was that if it wasn't her, it would of been the owner. Not a good thing to hear. I will be fair and say that we were talking in the lobby and the hostess was aware and we were offered a table to RE-sit if we would like. We took it and the owner did come over and say she wasn't aware that we were not done yet and apologized. She even bought us a glass of wine. Great! appreciate it! But the damage is already done. The entitlement of the staff was that they were in the right and they were not really sorry. So........ sorry, but you have lost our business and I will not recommend this establishment to anyone and you might want to think about customer service training for management.

**LETS BE VERY CLEAR You did not pick up our bill. You bought us a glass of wine and I stated that. There absolutely were NOT 10 parties waiting and even if there were and no matter how long we were there, we were not done and she knew it. The table next to were more finished than we were and you were not ousting them. We were only re-sat after the hostess realized that we were not happy; and if you were under the impression that we were fine with the whole situation when you came over to speak with us? I suggest you actually listen instead of just pretending to. Regardless, we will not be back ever and I will never recommend your establishment to anyone based simply on your attitude and behavior. And BTW - all the reviews that say watch your bill? Everyone watch your bill. I matched my account up with my cc and it seems that the bill amount is now less and the tip is more. The total of the visa matches but apparently the girl decided she needed more of a tip off of our bill; which by the way...

I hyped up this restaurant for months to my husband. The first time I went I was in love with the place. Great food, great service, great atmosphere. He finally decided since had time to ourselves without kids (for the first time this year) that we could go together. I was elated.

We got there to discover live music being played and immediately decided we didn’t want to sit anywhere near it. Live music usually means a busy place so we expected a bit of a wait. We didn’t expect to sit 15 minutes before seeing our server to order drinks. We didn’t expect an additional 15 mins to get those drinks. 30 minutes for a draft beer and a simple sprite.

We ordered chips and queso which was good but not at all proportionate. It was delivered by someone other than our server. By the time we finished our appetizer our drinks were long gone. Our server stopped by one additional time for a total of 4 times in nearly 2.5 hours of our time there.

Not only was the service slow, and poor, but our meals were delivered luke warm at best. My husband, who has several deployments to none inhabitable places and is used to less than warm food, should not have experienced it in a restaurant in our new hometown. Mine had also clearly sat under a heating lamp for a while as the cheese was congealed into a massive hunk of inedible arrangement.

At no time were our drinks refreshed or even offered. Our server haphazardly apologized for the barely warm meal and it was remade (although rarer this time for a steak). In the end the only thing done for this was the removal of our original order of drinks. At no time was a manager involved, nor did I even see someone who would look managerial like. And we only saw our server a total of 4 times and one was to bring the check, so not a lot of time to ask for a manager when someone is so flighty.

Overall our experience was awful. The service was super slow, the food wasn’t as good as I made it out to be the first time, and I ended up feeling like our much needed break from our children was just as awful as going to the McDonalds here in town which is known for its horrible service. It was a very disappointing evening, one to say I don’t care to repeat or recommend to anyone in the future.

I’m sorry Fresca’s, but barely even deserve that second star - which I gave mostly for the atmosphere. The live music was a nice touch for a local restaurant. Please try better...

We had a reservations for a group of 6 people last night. We were excited to try this place out and arrived on time - all seemed to be getting off to a good start. Firstly our waiter, Jackson was delightful. The service was great but extremely slow, and I get it, restaurants are under staffed or have new inexperienced staff. That said it took a while to place our drink orders not to mention the amount of time we waited to receive them. Now we were ready to place our dinner orders- that took time as well, like I said we were not in a hurry and okay with the slow service for the reasons mentioned above. This is the first time I have ever had a manager approach our table of 6 and say that “they had a 90 minute limit to their tables and”….AND what?!?! We practically had to wait 90 minutes to receive our drinks, never mind our meal! I checked the website and there is no mention of a 90 minute limit for tables. This was extremely disappointing because this manager who didn’t seem to inform herself on our status immediately passed blame onto our server - when it was clear that he had to wait for the bartenders to make the drinks! It was clear to me that this crew needed some guidance and help from their manager. Maybe she could of gone behind the bar and help out her team. This was the most rude, unprofessional and unnecessary comment I have ever experienced while eating out (we go out often as a group). Not cool Mrs. Manager, especially when you have a polite patient group who is spending a significant amount of money. As for Jackson, our server, well done you handled yourself very well and we enjoyed you and your friendly service:)

TO YOUR RESPONSE : Not only did you not take responsibility, you are misinformed. There was another table (same size as ours) that was cleared and never filled after she gave us the 90 minute warning. So not sure who had a reservation but they could have been accommodated while we were there. In addition why would you’re hospitality manager give is a limit of 90 minutes when the service was delivered in an untimely manner? Not only have you not addressed a valid complaint, you as well as your manager is justifying poor management, customer communication and slow service. Finally, we had 5pm reservations which is when I arrived. We live 30 minutes from the location and we were home at 8:05pm, please...