We made reservations in advance last night for 7 pm as we chose to celebrate my friends birthday at your restaurant. Being that the weather was beautiful and we wanted outdoor seating I thought it would be the perfect setting instead of going to South Haven. It was a terrible and an embarrassing experience since she drove in to visit from Chicago.
The drinks were weak, the food was overpriced, and it probably was the worst service I have literally ever experienced. I, being a former waitress when I was young, gave our server the benefit of doubt but it just kept getting worse as the night went on.
We came from Van Auken Lake where our summer home is located and our neighbors who live here all year long joined us as well. They had never been to your restaurant and one of them is a professional chef.
When we arrived, the elderly woman who was managing the table arrangements did not know where our table was and we waited to be seated until one of the servers found our name on a table already prepared and set up. The woman who took our reservations over the phone was very friendly. That is where my one star comes into play.
We got our waters right away from someone that was not our server. Then, the drinks took a VERY long time and we had no bread until after the drinks arrived. I told our server our party of 5 was hungry and she may as well bring more bread when she came back and her response was, “I will bring more bread when your basket is empty” in a not so nice tone. She didn’t take our menus when she was finished and our small picnic table was a little crowded. The spinach and artichoke dip was delicious!! (Maybe that added to my one star). Nevertheless, when our food finally came out she spilled hot butter and oil all over our nieghbors long sleeve shirt, and down her pant leg from the scallops she ordered. The server said, “sorry” and seemed to dismiss it. I’m not talking just a little dribble, it was pouring off the plate into her lap, and she never offered to bring more napkins or a wet towel to clean up the mess much less get the manager to compensate anything. She also had to wait a long time for the dressing that was missing from the wedge salad she ordered when it was served.
Three out of 5 of us had the medallions which tasted delicious but the serving was small for $26. However, my husband ordered the $24 Ribeye medium rare that had no flavor. It was just as if they slapped it in the grill and turned it once. I don’t mind paying Chicago prices but it has to be worth it.
My birthday girl had to ask for the drink menu again twice wanting a second martini and when it got to the table half of it was missing as she spilled it while serving that as well.
After dinner we pretty much bussed the table ourselves because no one came to clear our plates.
When it was time to order dessert they were out of the key lime pie the birthday girl wanted. Understandable and no big deal. She said the carrot cake she had instead was delicious. When I asked the waitress to ask the manager to take my nieghbors dessert off the bill (to compensate for the spills and awful service)she looked at me and said, “Really?” I said, “Yes, really”. She said, “I will just pay for the dessert” and rolled her eyes. I didn’t want her to pay for it but I was embarrassed about the whole situation. I should have talked to the manager while I was there but clearly did not want to get the girl in trouble because I was once in her shoes.
All in all most of the food was good but overpriced and we not my neighbors will be back. It’s a shame because the atmosphere was nice, especially with...
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