Domino's Pizza — Restaurant in Colorado Springs

Unfortunately I regret even giving these guys a chance. After unsuccessfully trying to get an order in for 6 medium pizzas and receiving multiple error messages, I finally gave up and gave them a call. When I called the store I was routed to an automated system in which I attempted to have the system understand my order, which in itself was extremely frustrating and nearly impossible. Finally, once I got the system to understand my order I finalized it and proceeded with my address. Then, the system told me they couldn't proceed because we are out of their delivery area even though we are only 10 minutes away from that location. After that I was finally routed to the actual store to speak with someone. The employee automatically asked for my order when I told her their automated system just stated that we are out of their service area. She was having issues with her computer system but she looked up my address and said we were good to go. I ordered all the pizzas/bread which took awhile with the glitches in their system and finally paid. Between attempting online ordering to ordering with their employee I had already wasted about 45+ minutes of my time. The employee told me my order would arrive in 15-20 minutes and an hour and a half passed by with no pizza for my party. I never received a call or notification of a delay so we decided to call them back. The employee we spoke with this time seemed to have no idea of my order or anything and when he finally checked into it he explained it had been cancelled because we were out of their delivery area. I asked why we never received a call and never received an answer or explanation. They didn't even appear to refund me until I called to complain and see where my order was. Hopefully this was a fluke, but I will definitely not use them...

Ordered at 7:10 p.m. App showed that order would be ready by 7:20. Got to the store by 7:25 and was told that the pizza was in the oven, so waited until 7:30. Was then told the pizza was just going to the oven. Waited at the window for another 10 minutes and saw our pizza and cheese bread sitting on a shelf that entire time. Three different crew members and one manager looked at the receipt and nobody seemed to figure out that it was our order, even though it had my name on it. Finally someone figured it out and gave it to us. Pretty ridiculous. The manager offered us one 20 oz soda for our 30 minutes of extra waiting (they had us drive around the building 3 times as other people kept coming to the window to pick up their orders). We declined as we just had to get home...

These girls are so amazing and so nice and hard working. I had an order that was missing an item and they went above and beyond for me and in today’s world that means everything. They got a customer for life. Thank you again! Amazing team!!!

But I just got some really rude people cause they made a mistake on my pizza and it seemed like they had an issue redelivering my order. I get it, it’s late but it’s a job and disrespectfulness is something I will not tolerate and neither should you. Go to a different Dominos unless you like attitude. The original review just have been a different team that no longer works there. This is as 7-11-25 so just an fyi to everyone. People are a...