Papa Johns Pizza — Restaurant in Columbus

Ordered online. Got 2 different texts in response to my order telling me it was ready, get there to find a sign on door saying due to frozen pipes the online orders have to be picked up from the Williams Rd location. Already been charged so I have to choice but to venture to obetz to pick up order. Get there and am told that they don't have the key to take that sign down, but Parsons Ave actually has a new store over there (I think he said 19th Ave) and u actually have to go there, we can't even see ur order, let alone fill it or refund it. So I call the new store and am told they're sorry but yes I have to come there. So at this point 40 minutes have gone by since my order was ready and now I'm expected to drive back across town and get my cold food. Is it too much to ask that Papa John's fix the info on their online page so people are aware this store no longer exists? The solution to this is waiting 3-5 days for a refund to be issued to my card and I'm sorry. No more Papa John's...

Food wad trash. Presentation for the price was poor. Workers inside look confused. When I worked at papa johns 20+ years ago it was way better and we all had a specific job. Today workers don't care and corporate don't care. Perfect location, but bad customer service and product. People will still order as to why corporate will never make change to do anything to fix issues. As long as revenues continue to come in, that's all they care about. Poor training is what causes issues for customers. We had strict rules back then down to the hat and uniform. Now papa johns is not represented right. Once again, it starts with the top, and the top just don't care. Management needs changed to make change. I feel sorry for the workers that have to deal with angry customers because management want to sit back and collect money and do nothing. Management should be there for the 1st 3+ months when a grand opening...

I am writing this as I am waiting for my pizza I was given a 83 minute delivery time at 7:39pm it is now 10:41pm and my pizza isn’t even on the way yet , this is the worst papa John’s known to man any other one would be better then this one, they don’t answer the phone they have no time management at all and my last straw will be if this pizza gets here cold it’s over , it’s not like I ordered anything difficult just a pep and a cheese pizza , and I live 2 mi away seems like getting high in the back is way more important then your pizza ! Do better ! Wish I could leave 0 stars the worst papa John’s there is more 1 star ratings then any others been open for 4 months now and wouldn’t be surprised if they close up...