Arby's — Restaurant in Contiguous United States

I went to Arby's to get sandwiches for super. I ask for 2 roast beef and chedders and two sliders which came to 11.36. By the time I pull to the window. A young lady comes to the window gives me what she said was a refund of 7.25 and she was sorry for my wait. But if I'd pull up she would bring it out to me. That they had a problem happen on the line. So I pull up feeling good she gave me half my money back. I end up sitting there 36 minutes before going in. Then I have to beg to ask for either the sandwiches or the rest of my money back. Still another 5 minutes and then the guy passes me a bag. I don't look in it at this point I'm just ready to go. When I get home I look in it and I only have three sanwitches. And no sauce. By this point I'm really upset.her . So I call them and have to argue with the person that made the mistake and she just say sorry and hangs up in my face....

Nice employees and friendly drive thru cashier and 2nd window attendant. Cold fries had to get them re made. Manager who worked on jun 28th around 9 50 or so was kinda rude. She locked doors before we got our fresh fries. They asked us to pull up so they could make us fresh fries. We did it took 20 minutes. My husband had to go knock on the door and ask about our fries the manager asked what we was doing there and what we was waiting on rudely. My husband said our large fry. By the time we got our fry the sandwiches were cold too. And we was so tired of waiting by that time it had been 45 minutes from the time we got there to when we left. I don't know if she was having a bad day or what but, the attitude and being rude in fast food is uncalled for. She was a...

POOR, TASTELESS milkshakes, with NO FLAVOR! Don't bother trying to get either the Jamocha or the Mint milkshake, as it's just food coloring and NO FLAVOR! This has been an ONGOING problem at this Grand Bay, AL location for a LONG TIME, now. CARE-LESS attitudes from the workers there, and they make NO priority to getting the machine fixed, or righting the situation, manually. Their response is, "that's just the way it comes out", automatically. Not so. I've been to other Arby's that CAN FIX the STRENGTH and FLAVOR to make it a STRONG flavored milkshake, but attitudes here by employees are that they just don't care to make it right, NOR fix the machine either. I escalated this to corporate office on 2/5/2021, for accountability on this...