Starbucks — Restaurant in Crestwood

I order a Venti Caramal Iced Macchiato this morning, with SF syrup and heavy whipping cream. I get the same order every day. I got to the window to pay and the lady with the dark brown hair, pointy nose, and sunken eyes handed me a hot macchiato. I politely said "Oh! Mine was supposed to be iced!" She proceeds to roll her eyes and close the window. I wait for another 6 minutes for my drink that they got wrong. She opens the window and hands me a tall iced caramel macchiato. At this point my children are unhappy in their car seats because we've been waiting a ridiculously long time to an overpriced coffee drink. I just shake my head and take it. They still charged me the full amount of the Venti drink. Once I tasted it, I was even more angry. There was almost no coffee in it at all. They gave me a cup full of heavy whipping cream and ice. I am a regular customer there and am so disgusted by the baristas attitude considering they messed up my order twice; and the fact that they charged me $11 do a cup of heavy whipping cream. I will not be coming back to this Starbucks. I'll let Westport road handle all my money from now on since they seem to...

This has to be the slowest & rudest Starbucks I've ever been to. When you have to wait more than 10 minutes after paying & watch them just stand around making rude comments on drive-thru customers instead of making your drink...then have to stop them& ask them to start making your drink? Or you wait & they make other customers drinks before yours even though you paid first? Or have your very simple apple cider made wrong then have to correct them only to have them say they will fix it at an additional charge? Yeah, that in my opinion is crappy service. They never smile or welcome you. No "have s gray day" "kiss my ass", nothing. They sling your drink across the counter, never any eye contact. I pass a Starbucks in Krogers that I could go to...and even pass up a mom & pop coffee shop that would love my money, just to go to this location. They need a serious attitude adjustment here. And forget telling the manager. She's just as bad, always making excuses. I'm very upset by...

I have never had an experience like I did this morning. As soon as I walked in an older lady named Lisa helped me (if that’s what you call it) she was so rude and I asked her if I had upset her as soon as she started to get angry with my order. Which I asked for a black tea with no lemon/lemonade! “Our tea doesn’t come with lemon!” She barked! I simple just said no lemon or lemonade and she rolled her eyes and said “as I said before it doesn’t come with that!” (But it does because this Starbucks has messed up my order on so many occasions if I forget to say that!) I again asked her why she was being rude and if I could have someone else help me! She stood there and looked at me with an evil eye and refused to get someone else. I stepped back and finally someone else helped me. She rolled her eyes and mumbled as she walked off! I’m okay if you are having a bad day but say so! I’m a lot more forgiving of that because it happens to everyone but please don’t be rude...