Pizza Hut — Restaurant in D'Iberville

It goes without saying, Pizza Hut pizza is good, always good. My problem is with the Management at this location. I called in an order, as I have in the past, never was I ask if I was paying cash, check or credit. Pizza was delivered, I gave the driver a check for $17.62 and $5.00 tip, which she accepted and left. While eating the Pizza, got a call from the person saying he was the manager, apologizing and saying they do not accept checks. I was surprised as we have paid by check on many past occasions. I offered to pay with a $100 bill and he said his drivers are not allowed to carry that kind of change. That's fine, I totally understand this policy, but in this case, she would be driving straight to my house and straight back to the store, but I suppose it wasn't worth taking the risk. I ask what he expected me to do, and i was told I could bring the $17.62 up to the location. I informed him there was a reason why I ordered delivery instead of coming up there to get it in the first place. We don't use credit cards and we had money but it was a $100 bill, and we have used checks before, so whose fault was this. Instead of doing the logical thing and accepting the check which was "good", (never in 44 years of marriage have we had a check bounce), this manager elected to lose a very good customer by sending his driver back to my house and pick the remainder of the pizza up and return my check. Now I'll tell you this, I've never managed a Pizza Hut, but I was a manager of a retail grocery chain store here on the coast for many years, and have attended managerial training courses, and the first thing you learn above all else is, try to handle any and all situations with the approach that the customer is always right. So what this manager has accomplished with his approach is, he got half the pizza order back because we ate half before he called, and he has lost a "good" customer, because his employee who took my order over the phone had not been properly trained to inform call-ins that this location doesn't take checks any longer. This customer won't be ordering take-out or dining in at this...

I just feel compelled to acknowledge the fact we have now ordered the Burning Hot wings, we are simply addicted. For what it is worth. Basically, while i can't take away the original events that lead to my harsh review, I can admit, that since then I have many more pleasant visits.

We have not tried pizza hut in many years because it was simply not good. On a whim we ordered last week and it was wonderful. we ordered a second time when the timer said one hour until our cookie pizza was ready. calling in to ask about if the one item was truly going to take one hour, we live 4 minutes away from the store, because that seemed extreme. The man who we spoke with was very courteous and explained that, sometimes the timer was not accurate.it would be ready in 15 minutes. Tonight was so disappointing we will not be ordering from Pizza Hut again, which is upsetting. Our food was incorrect. When we called to address the situation, after paying for a 40$ meal, the manager on duty seemed to think that our LARGE inconvenience was, pretty much like no big deal, and must be user error... Funny, how two days ago we were told that it did in fact have issues. But it was our fault that one pizza was the wrong type of crust and neither had any flavor, so it was very much like having to eat card board... At the moment i am so disgusted with how a very expensive, "convenient" meal was neither convenient nor tasty.

But the stupid Hot Wings are a really super good. To be fair. Those are why i gave the stars. The wings are the true star here.

I just feel compelled to acknowledge the fact we have now ordered the Burning Hot wings, we are simply addicted. For what...

We went inside to eat at this pizza hut location. We went in and was greeted ans sat right away. The server got our drinks right away. The server left and came back and we were still trying to figure out what kind of pizza we wanted. We ordered cheese sticks and asked for her to come back in just a couple of minutes. We waited 25 minutes and had to get someones attention. Then some guy came to rable and didnt know anything wr asked him. He had a horrible smell about him. We asked him about a sign that was in the window and he knew nothing about it. He said his server was busy. We said ok qe are the only ones in here but now we can see why. He left table and some other guy brought us our bread sticks and we asked him about special in window but he didn't have a clue. He took our order and we waited and waited and waited. Finally our server brought our pizza out and took off again. Our drinks where well below half full and she didn't pay one bit of attention. Than she came out to mop the floors and we had to get her attention and ask for our drinks. The special in the window wad if you buy a specialty pizza at regular price you got a medium one topping pizza for free.The catch was it was from last week. The server said they were just to lazy to take sign down. I had to get up to get platws off the supposedly salad bar, which they don't have at night. I can see why there was no one inside. The pizza was ok, the quailty of pizza hut has gone way down. We usually eat other pizza places cause they are closer but we wanted some good pizza hut. We were very...