Bruno's Pizzeria

Giving it two stars for the sole purpose that I know businesses are having to adjust to COVID standards otherwise this place would have received one star from me. I was visiting Marblehead for a trip and wanted to get pizza. Seeing as this was the only option nearby, decided to give it a try. The first night, I tried to order a pizza for delivery two hours before they closed and the online ordering system wasn't accepting orders. Thought maybe the system was down so I gave them a call. No answer. Shrugged it off because I thought maybe the hours were shortened due to COVID. The next night, I tried to give them the benefit of the doubt and ordered delivery again. No such luck. This was at 5:30pm. (Their hours were until 9 mind you). I thought okay, maybe calling today would work. I tried calling three different times with no answer. Said forget it. Decided to go get something to eat somewhere else. As we were driving past Bruno's to find something else for dinner we noticed people walking out with Pizza. Thought we would stop in and place a carry out order. Before entering, we noticed that the signs on the door said Patio open until 9pm.. (it was now around 6:30pm and the whole entire patio and indoor seating were shut down). As we were inside placing our order, I noticed employees not having their masks on. I understand that these masks are bothersome and irritating to say the least, but when you're working with food and drink people are going to be consuming, I feel like it should be important. While sitting inside waiting for our pizza, I heard one of the employees tell a fellow customer that the establishment's patio was closed and that they turned their phones off due to the kitchen being backed up. Now, I understand having long wait times due to high demand, but closing the patio and indoor dining without some form of communication on the outside door seems like a basic task that was not done. And completely turning off phones to a business because of being busy? I have never heard such a thing. Seems extremely unprofessional. I have never written a review of a place before until now because I am so baffled at the lack of professionalism of this place. Pizza was subpar. Cheesebread was okay. I have family members visiting the area soon and told them that this place was not worth their time. I was extremely disappointed.