Cleats Marblehead

There yesterday again as we go every time we are in Marblehead bc the food and service usually excellent. However this time our toothless waitress (yes no front teeth at all made us all lose our appetite a little) was rude from the first time we saw her 10 minutes after we sat down. I tried to tell her how to split the bill and got a hand in my face and told she did that at the end. Ok fine. Waited 10 more minutes to get drinks. She forgot 2. We were in a large party so still not too upset. Hour later one group in our party finally got their appetizer and was rudely told, "we'll you're the one that ordered chicken on it". Please know that another member never got their salad either as I'm sure it was difficult to make. Hour and 15 minutes later a member of our group inquired on where our food was as 3 tables around us with a different server had already gotten their food and were eating. The toothless server then decided to get in this customer's face about how we were gonna have to wait a little longer. ( she was finger pointing and all) so we asked to speak with the manager and she said she never gets complaints on this waitress and we later found out from another waitress that was completely false. Waited around probably 15 more minutes after we finished eating for the rude waitress to actually come back and offer us boxes after we had another get another waitress to get us refills. She made it a point to tell us that the other waitress had told her that she got us refills and thanked us for making sure that she didn't have to do it. Then she got another customer's face in our party because he did not want to speak to her from the way that she was acting and proceeded to go over in the corner to tell all the waitresses how ridiculous we all were as customers and she called us various names. At this point I get the manager again and tell her she should not have sent the waitress back over to our table in the first place after the first incident and this is poor management skills and should've got us another server. Please know on top of this some of our table couldn't even eat their food as the food was cold, burnt, or they just lost their appetite due to our server. The female manager didn't care and we told her that we refused to pay for the food/service we received. She said "fine" but made sure we saw her crying as we were leaving. What!? I will probably never go back to Cleats which is really sad because my kids love going there and our family has built a lot of memories there with friends as well. But from the condition of the restaurant, servers, and food I would guess that Cleats doesn't care so much.