Arby's — Restaurant in Davenport

1 person working the front despite the fact that there was 20-30 people waiting to order or waiting for their order, she was so overwhelmed that she couldn't even take a simple order without screwing it up. Then after I finally ordered, a young women came in carrying an infant screaming "sister" at the top of her lungs to someone behind every the counter, then another employee came out of the back and all 3 of them continued their conversation, at the front counter, with the baby on the counter, loudly talking about how their public aid was cut and how her green dot card wouldn't work at the pump and demanding her sister (who was at work) give her some cash. They were talking so loudly that they could be heard outside. Avoid this Arby's if you can, there is another located a few miles west on 80 that is also located in...

I hope management sees these reports and addresses them properly. Employee named Kimmy took the order, and I scanned my rewards card. I thought I’d pay for it, but she says you don’t get points- you use points in here. I said well, you should have told me that and I was trying to pay for the stuff and get points out if it. Then she says well that’s how it works and didn’t even apologize. I said ma’am you used my points without letting me know, but you’re not even sorry for it? She baldly replied I did say I was sorry, but in reality she didn’t. I hope they were more polite about it, but they made me look I was the one inconveniencing them for asking as to why they used my rewards points rather than making me pay for it. Absolutely...

Horrible customer service says open 24-7 so I call them because I see they have a come out and nothing else is open this late so I just wanted to check I ask her if they are open she says yes starts talking to someone says system something then hangs up as I’m talking so I try to call and my number won’t go thru I tried at least 6 times and she kept hanging up on me I finally get ahold of her and go I couldn’t hear what you said cause you hung up on me and she starts giving attitude like I said our system was down so i hang up so definitely should teach Ashley and your employees how to have no manners at least...