Let me start with we were very excited to see this place come together!! This is a really cool looking venue, with silos and a music stage/barn in the back. Super cool rustic venue!! Cashiers are very friendly. Past that, the follow up mediocre, the food not great and the wait time terrible! This was our 2nd visit. We had BBQ the first time and a hamburger w/fries the 2nd time. We will not be back as both experiences were less than acceptable.
Our first visit having BBQ, wasnât the expectation we were looking for. Itâs OK, but not great. We had one 3-meat plate with sliced brisket, smoked sausage and ribs w/onion rings. The brisket was on the dry side, the sausage was room temperature and 1 rib(med-small) the onion rings were t cooked enough for our liking. The other plate was sliced brisket with added potato salad and beans. ALL sides are a separate cost. The pricing is WAY too high, especially for the quality and quantity of the food items. Hubs loves banana pudding so he wanted to try it, so we got that to go. Total disappointment as we paid $3.50 for literally a heaping tablespoon and it was disgusting.
Our 2nd(and sadly will be our last visit) was to have a burger. We were told it was the best burger around. Well, they must not get around much, because it was gross. Yes it was big, but the texture and flavor of the meat made us gag. It did not taste like â100% real meatâ and that flavorđ€ą. I donât know what they put in/on the meat, but it had a weird seasoning that was not palatable. We both had tummy distress from what we ate. For the burger experience, we both ordered the burger/fry meals and took our number. $12.95 seemed reasonable for a 1/2 lb burger & fries, however after 25 min they brought only one burger/fry out and asked if anything was missing. Uh, yes⊠we ordered 2 burgers/fries. They apologized and brought a small paper boat with a a bit of sliced beef for the hubs while he waited. I proceeded to eat my meal and share my fries with the hubs. I gaged on the first bite of the burger and gave the hubs a taste of my burger. We were both like what is that taste?! The texture of the meat was dense and hard. 25 minutes later we have both finished what we wanted to eat of my meal and still had not received his meal. (There were 3 others waiting on their meal as well) We were in the process of asking for a refund on his meal, when they brought his out. He took 3 bites of the burger and ate a few fries and threw the rest away. Yes the staff were courteous and apologetic for the wait time, but even the person that brought the food out said they should never have brought one meal without the other one.
We really do want to support local businesses and I usually have good reviews. I am sad that weâve had 2 not so great experiences. Owners, please reassess your attention to customer experienceâs & staff training. Your primary cook can make or break your success.
Response to Masseyâs question; our 1st visit was on a Friday @5pm w/24-30 customers; our 2nd visit was a Thursday @4:45pm w/only about a...
   Read moreI didn't even know that a new BBQ joint had opened in Glen Rose until I happened to pass by Masseys over a month ago and I had to wait over a month before I could try it out due to a medical procedure.
Here's my thoughts on the place.
Service: 5 stars As soon as I walked in, a pleasant young lady pretty much gave me a guided tour of the main dining room, the menu, and how to order.
Ordering: was as easy as any place I have ever eaten and my food, 1/4 lb each of jalapeño sausage, turkey, and sliced brisket with beans and potato-salad and their spicy BBQ sauce on the side was on my table within 5 minutes.
The smoked Turkey is some of the best I've had in decades in a commercial environment.
The brisket was a little dry but had a good smoked flavor and was so tender, I was having trouble spearing it with my fork because it kept breaking apart, the brisket was a bit bland compared to what I normally smoke myself, but I will order it again.
The jalapeño sausage was very bland to my taste, and was most useful to dip into their spicy BBQ sauce.
The potato salad was a waste of potatoes and mayonnaise in my opinion, it had no other veggies like celery, green bell peppers, or onions, and no diced hard-boiled eggs that I noticed. I won't be ordering it again.
The pinto beans were an equal to the potato salad. While they weren't the worst I have ever had, it's highly unlikely that I will order them again.
Cleanliness: the place was spotless.
Atmosphere: the architecture of the building both inside and outside is very interesting and comfortable. When I 1st saw the bldg in my peripheral vision driving by it, I thought it was some type of feed store for livestock from the exterior.
Plenty of parking is also available.
The thing that irked me the most was the lack of any sliced onion, pickles, or whole pickled jalapenos that I've been accustomed to receiving at most BBQ joints throughout my life and travels when those things were just the "trimmings"
Overall, I will be a fairly regular repeat customer despite the critical parts of...
   Read moreI've waited a few days to do this review, I always try to be fair when I review. I do consider my self a BBQ snob #1. I was excited about this restaurant because the BBQ in the granbury Glen Rose area is terrible. The building is great, they did a phenomenal job with this place. The food though misses the mark completely. It's some of the worst food I've ever had. I placed an order for two people to go. The amount of confusion that there was in getting my food was insane. They gave me the wrong order the first time, then I had to wait after talking to the staff multiple times about what my order was. They gave me my order I felt like it was light but kept walking, A gentleman came running to the door with another bag, I commented I figured it wasn't everything. I then got in my truck and started to drive, I saw the same gentlemen outside with another bag and rolled my window down and sure enough it was for me. I got back to work and only received half my order. I called and shared my concerns about this and told them I would be coming back to pick up the rest. I went back to there and they gave me the food that was missing and some dessert and my money back because they felt bad about my order. I was appreciative of that, the pudding was actually pretty good. My review rating of one star is from the food not the service although the service was lacking. The fact that they served me the meat that they served me is embarrassing, I'll attach pictures of some of the driest brisket I've ever had. All our food ended up in the trash because it was so bad. You be the judge and tell me by the color of my brisket if it should've been served. The pork was dry, the turkey was ok. Just overall this food was terrible. I appreciate the money back and the dessert, I will try again to give a fair shot, this food should've never left the kitchen, there's just no way. Just got a burger from here, the amount of salt is insane, picture attached. Way to...
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